Client Success & Growth Strategist

Creative Network Innovations; Melbourne (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

Health insurance

Life insurance

Dental

Vision

401K match

Job summary

Creative Network Innovations seeks a Customer Success & Growth Specialist to strengthen client relationships, drive retention, and uncover growth opportunities within existing accounts. You will support marketing initiatives and help clients maximize value from technology investments.

The role blends relationship management, business development, and marketing, with flexibility to work in-office or while visiting clients. We value the right fit and strong communication with executives.

Qualifications

• Excellent communication and relationship-building skills.
• Highly organized with strong follow-through.
• Comfortable speaking with business owners and executives.
• Strong writing and marketing communication skills.
• Experience with CRM platforms preferred.
• Experience in managed IT or B2B services is a plus, but not required

Responsibilities

• Own ongoing relationships with assigned clients.
• Conduct Quarterly Business Reviews (QBRs).
• Coordinate with internal teams to resolve issues.
• Drive customer retention and satisfaction.
• Request referrals and online reviews from happy clients.
• Identify opportunities for additional services including Managed IT, Cybersecurity, Compliance, Cloud, and Projects.
• Work alongside the sales team to expand existing accounts.
• Track customer health and engagement.
• Maintain accurate CRM records.
• Coordinate customer success stories and case studies.
• Assist with email campaigns and newsletters.
• Help organize client events and webinars.
• Keep website and marketing materials current.
• Support branding and promotional initiatives

Skills

Excellent communication

Relationship-building

Organized

Executive communication

CRM experience

Tools

CRM platforms

Job description

Creative Network Innovations seeks a Customer Success & Growth Specialist to strengthen client relationships, drive retention, and uncover growth opportunities within existing accounts. You will support marketing initiatives and help clients maximize value from technology investments.

The role blends relationship management, business development, and marketing, with flexibility to work in-office or while visiting clients. We value the right fit and strong communication with executives.