Client Success Manager — Retention & Growth

Rotate Digital; Colorado; On-site; USD 80,000 - 130,000; Full time

Job summary

Rotate Digital is seeking a Client Success Manager in Colorado to lead client relationships from onboarding to renewal, ensuring client value and retention. You’ll coordinate with SEO, PPC, and project teams to deliver results and articulate impact to clients.

You will regularly review performance, manage timelines, and communicate clearly about strategy, risks, and opportunities, driving client satisfaction and revenue growth.

Qualifications

• 3-5 years in a client success manager or similar role in digital marketing/SEO
• Solid understanding of SEO, digital marketing strategies, and online advertising
• Excellent English verbal and written communication skills
• Proven track record of meeting/exceeding client satisfaction targets and building strong relationships
• Proficient in using CRM software, HubSpot preferred
• Strong analytical and decision-making skills for client needs and solutions
• Self-motivated with a results-oriented mindset; able to work independently and in a team

Responsibilities

• Own the client relationship from onboarding through lifecycle and renewal.
• Prepare and send monthly client reports and updates.
• Follow up on every touchpoint with clients via email and calls.
• Log communication and milestones in HubSpot for revenue under management.
• Coordinate with internal teams to address client needs and opportunities.
• Communicate value and strategy clearly; manage timelines and outcomes.

Skills

Client success

SEO knowledge

CRM (HubSpot)

English communication

Relationship management

Data analysis

Tools

HubSpot CRM

Job description

Rotate Digital is seeking a Client Success Manager in Colorado to lead client relationships from onboarding to renewal, ensuring client value and retention. You’ll coordinate with SEO, PPC, and project teams to deliver results and articulate impact to clients.

You will regularly review performance, manage timelines, and communicate clearly about strategy, risks, and opportunities, driving client satisfaction and revenue growth.