Strategic Client Success Manager — Growth & Delivery

Jobtailor; California (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

DXC Technology is seeking a Senior Client Success/Account Lead to own CES delivery on strategic accounts in the US. You will manage renewals, profitability, resourcing, SLAs, and cross-functional collaboration to ensure a superior, full-stack account experience.

You will drive growth up to $5M, forecast revenue, monitor KPIs, and escalate issues while ensuring compliance and value realization for clients.

Qualifications

• Proven experience in client relationship management.
• Strong delivery leadership across full lifecycle projects.
• Track record of on-time, high-quality execution within budget.
• Ability to demonstrate value realization, business impact, and client ROI.
• Experience in account growth with renewals and up/cross-sells.

Responsibilities

• Own all project and run aspects of CES delivery on the account.
• Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and SLAs.
• Collaborate with other offerings to deliver a consistent full-stack account experience.
• Drive on-account growth and opportunities under $5M through pipeline development.
• Lead account activities outside sales and Client Partner responsibilities.
• Provide strategic oversight and progress reporting to the CSM Leader.
• Govern financial operations, cash collection, and accounts receivable issue resolution.
• Ensure delivery and commercial compliance, contractual obligations, and system accuracy.
• Collaborate with peer CSMs in large or multilayered accounts.
• Advocate for client needs and serve as the escalation point for client issues.
• Drive governance, KPI tracking, and continuous improvement; collaborate with delivery, sales, marketing, and product teams.
• Own and win opportunities under $5 million; monitor TC V, revenue, margin, and client satisfaction KPIs.

Skills

Client relationship management

Delivery leadership

Cross-functional collaboration

Account growth & expansion

Revenue forecasting

Contract management

KPI tracking

Change management

Risk management

Strategic oversight

Job description

DXC Technology is seeking a Senior Client Success/Account Lead to own CES delivery on strategic accounts in the US. You will manage renewals, profitability, resourcing, SLAs, and cross-functional collaboration to ensure a superior, full-stack account experience.

You will drive growth up to $5M, forecast revenue, monitor KPIs, and escalate issues while ensuring compliance and value realization for clients.