Senior Customer Success Leader, Enterprise Growth

DXC Technology Inc.; Dallas (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

DXC Technology in Dallas, TX seeks a Senior Leader in Client Success Management to drive customer outcomes, growth, and profitability across a portfolio of CIS accounts. You will lead a team of CSMs, nurture executive relationships, and align account strategies with Sales, Delivery, and Practice leaders.

The role emphasizes revenue growth, retention, forecast accuracy, and disciplined account governance to deliver measurable business results for the CES portfolio.

Qualifications

• 10+ years of experience leading and growing enterprise accounts within a technology services, consulting, engineering, or managed services environment.
• 5+ years leading customer-facing teams.
• Proven success driving revenue growth, profitability, customer retention, and account expansion.
• Experience managing portfolios with accountability for financial performance and P&L objectives.
• Strong understanding of forecasting, account profitability, revenue management, and operational governance.
• Experience supporting clients in one or more of the following industries: Technology Travel & Transportation Energy & Utilities Media & Telecommunications.
• Leadership Competencies: Client Success Leadership People Leadership & Coaching Revenue Growth & Account Expansion P&L Ownership Financial Planning & Forecasting Portfolio Management Executive Relationship Management Commercial Acumen Cross-Functional Collaboration.
• Key Success Metrics: Revenue attainment Portfolio profitability and margin performance Customer retention and renewal rates Expansion revenue and pipeline growth Customer satisfaction (CSAT/CES/NPS) Delivery performance and SLA achievement Executive relationship strength Team engagement, retention, and development Forecast accuracy Achievement of annual business and financial objectives.

Responsibilities

• Own and grow a portfolio of strategic CIS accounts, driving customer satisfaction, retention, renewals, and expansion.
• Build trusted relationships with senior client stakeholders and serve as an executive escalation point.
• Lead account planning, executive business reviews, and customer success governance.
• Identify and accelerate growth opportunities across DXC's CES portfolio.
• Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.
• Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.

Skills

Enterprise account leadership

Team leadership

Revenue growth

P&L management

Executive relationship management

Forecasting & governance

Cross-functional collaboration

Job description

DXC Technology in Dallas, TX seeks a Senior Leader in Client Success Management to drive customer outcomes, growth, and profitability across a portfolio of CIS accounts. You will lead a team of CSMs, nurture executive relationships, and align account strategies with Sales, Delivery, and Practice leaders.

The role emphasizes revenue growth, retention, forecast accuracy, and disciplined account governance to deliver measurable business results for the CES portfolio.