Client Success Manager: Revenue Growth & Engagement

Crossover Health; Kentucky; Hybrid; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health is seeking a Client Success Manager to be a data-driven member of the Account Management team. You will prioritize the client and member experience while developing and executing revenue growth plans through engagement, in a role based in Kentucky, with travel up to 50%.

This position focuses on scaling client engagement, coordinating with marketing, medical groups, and product teams to design events and drive activations, and ensuring successful onboarding of new accounts.

Qualifications

• 3+ years of client success, marketing and member experience.
• Bachelor’s degree in a relevant discipline.
• Experience in consumer health technology (preferred).

Responsibilities

• Partner with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals.
• Consult with client on planning, execution and analysis of tailored engagement strategies and tactics.
• Develop and execute against path to achieving/exceeding revenue targets as related to member engagement.
• Complete client discovery and expectation setting around engagement activities.
• Lead client engagement initiatives.
• Partner with clients to develop and execute onsite and virtual events to increase engagement.
• Partner with Marketing to design events and experiences that drive account activations and users.
• Support new account implementation.
• Manage a cadence of proactively scheduled client interactions.
• Draft client facing materials using internal data sources.
• Collaborate with cross-functional teams to respond to urgent client requests.
• Work with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts.

Skills

Client success

Marketing

Member experience

Education

Bachelor’s degree in a relevant discipline

Job description

Crossover Health is seeking a Client Success Manager to be a data-driven member of the Account Management team. You will prioritize the client and member experience while developing and executing revenue growth plans through engagement, in a role based in Kentucky, with travel up to 50%.

This position focuses on scaling client engagement, coordinating with marketing, medical groups, and product teams to design events and drive activations, and ensuring successful onboarding of new accounts.