Strategic Client Success Manager

Indeed Flex; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401K

PTO 25 days

Paid holidays

Duvet days

Volunteer days

Job summary

Indeed Flex is seeking an Account Manager to manage ongoing client relationships and act as a liaison between divisions and contracted clients, delivering strategic advisory services to improve recruitment processes.

The role emphasizes building long-term partnerships, driving retention and growth, and coordinating with internal teams to meet contracts and KPIs. Travel up to 25% and an in-office role with a Thursday work-from-home option are included.

Qualifications

• 1+ year in account management or customer-facing roles within staffing, recruitment, or SaaS.
• Proven track record of achieving retention, growth, renewal, or satisfaction goals.
• Proficiency using Salesforce or a comparable CRM platform.
• Ability to influence and coordinate cross-functional teams without direct authority.
• Experience leveraging technology, automation, and AI-powered tools to improve productivity.
• Experience managing a portfolio of customer accounts and developing long-term relationships.
• Exceptional written and verbal communication skills and collaboration with stakeholders.
• Strong technical aptitude and ability to learn new software quickly.
• Excellent analytical and problem-solving skills with data interpretation.
• Strong organizational and project management capabilities, managing multiple accounts.
• Self-motivated with ownership and bias toward driving initiatives to completion.

Responsibilities

• Manage a portfolio of client accounts, serving as primary contact and trusted advisor.
• Own the success of a portfolio, ensuring service levels and KPIs are met with excellent service.
• Serve as strategic partner providing guidance on workforce planning, platform utilization, and reporting.
• Lead executive and operational stakeholder relationships with regular business reviews.
• Analyze customer operations and performance data to identify optimization opportunities.
• Champion adoption of the Indeed Flex platform and best practices.
• Coordinate with Operations, Recruiting, Marketing, Product, Support, and other teams to execute initiatives.
• Drive recruitment and fulfillment strategies aligned with client demand and goals.
• Act as central coordinator during escalations, removing roadblocks and communicating progress.
• Monitor account health and satisfaction metrics, identifying risks and improving retention.
• Support customer needs outside standard hours for critical situations.
• Identify opportunities to expand partnerships and drive sustainable account growth.
• Develop and execute strategic account plans aligning objectives with Indeed Flex solutions.
• Improve internal processes and workflows using technology, automation, and AI.

Skills

Account Management

Customer Success

Salesforce CRM

Cross-functional Leadership

AI Tools

Portfolio Management

Communication Skills

Technical Aptitude

Data Analysis

Project Management

Self-motivated

Tools

Salesforce CRM

Job description

Indeed Flex is seeking an Account Manager to manage ongoing client relationships and act as a liaison between divisions and contracted clients, delivering strategic advisory services to improve recruitment processes.

The role emphasizes building long-term partnerships, driving retention and growth, and coordinating with internal teams to meet contracts and KPIs. Travel up to 25% and an in-office role with a Thursday work-from-home option are included.