Strategic Account Manager — Client Growth & Retention

W Services Group; Hauppauge (NY); On-site; USD 75,000 - 125,000; Full time

Job summary

W Services Group is seeking an Account Manager - Commercial Sales in Hauppauge, NY. You will own post-close client relationships, aiming to retain clients and expand revenue through strategic upsell and cross-sell opportunities.

The role emphasizes proactive service oversight, joint business planning, and strong partner collaboration across operations and sales teams. This is a full-time, on-site position requiring ability to travel as needed.

Qualifications

• 3–5 years account management or client success experience in B2B services or facilities management.
• National travel as needed including occasional nights and weekends per WSG’s travel policy.
• Proven track record of retaining and growing an assigned book of business.
• Strong client communication and relationship-building skills.
• Comfort managing contract negotiations and renewal discussions

Responsibilities

• Client Retention & Relationship Management: serve as strategic contact for assigned accounts post-implementation.
• Revenue Expansion: drive joint business planning and identify upsell/cross-sell opportunities.
• Account Operations & Reporting: maintain accurate account data and prepare performance reports.
• ADDITIONAL RESPONSIBILITIES: participate in special projects and adapt to changing priorities.

Skills

Account management

Client relationship

Sales strategy

Negotiation

Communication

Education

Bachelor's degree

Tools

WAVES/WL

Job description

W Services Group is seeking an Account Manager - Commercial Sales in Hauppauge, NY. You will own post-close client relationships, aiming to retain clients and expand revenue through strategic upsell and cross-sell opportunities.

The role emphasizes proactive service oversight, joint business planning, and strong partner collaboration across operations and sales teams. This is a full-time, on-site position requiring ability to travel as needed.