Strategic Client Success Leader: Drive Revenue

Lyra Technology Group; Naperville (IL); Hybrid; USD 110,000 - 120,000; Full time

Job summary

Lyra Technology Group in Naperville, IL, seeks a Director of Client Success to own post-sale client retention and revenue growth. You will deepen client partnerships, translate business goals into technology roadmaps, and lead a KPI-driven team in delivering measurable value.

Expect regular on-site client meetings, strategic advisor duties, and a hybrid work model within an Evergreen Services Group platform.

Qualifications

• 5+ years of experience in account management or client success in a B2B MSP/IT services setting.
• Proven ability to retain clients, expand revenue, and manage renewals with accountability for outcomes.
• Strategic, forward-looking conversations with executives, not only operational talks.

Responsibilities

• Own post-sale client relationships and advisory presence, including regular on-site visits as needed.
• Drive net revenue retention via renewals, expansions, and churn prevention.
• Lead business reviews and roadmaps aligning client goals with a 12–36 month plan.
• Identify upsell and cross-sell opportunities through proactive planning and AI-enabled solutions.
• Build scalable processes, standards, and KPIs for the client success team.

Skills

Client success leadership

Strategic account management

C-suite communication

MSP/IT services

CRM proficiency

Tools

HubSpot

ConnectWise

ScalePad Lifecycle Insights

MyITProcess

Job description

Lyra Technology Group in Naperville, IL, seeks a Director of Client Success to own post-sale client retention and revenue growth. You will deepen client partnerships, translate business goals into technology roadmaps, and lead a KPI-driven team in delivering measurable value.

Expect regular on-site client meetings, strategic advisor duties, and a hybrid work model within an Evergreen Services Group platform.