Director of Client Success & Growth

TECHNOLOGY & INNOVATION; Holmdel Township (NJ); On-site; USD 120,000 - 125,000; Full time

Job summary

Lyra Technology Group is seeking a Director of Client Success for Two River Technology Group in Holmdel, NJ. This role owns post-sale client relationships, retention, and growth, partnering with delivery, support, and sales to maximize value and renewals.

The ideal candidate has 5+ years in client-facing roles within MSP/IT services, strong executive relationship skills, and proven ability to drive strategic account plans and QBRs. Hybrid work arrangement offered.

Qualifications

• 5+ years of experience in Account Management, Client Success, Customer Success, Business Development, or similar client-facing role.
• Experience in MSP/IT Services/SaaS/tech industries strongly preferred.
• Demonstrated ability to build and maintain executive-level client relationships.
• Strong communication, presentation, and interpersonal skills.
• Excellent organizational, planning, and time-management abilities.

Responsibilities

• Serve as the primary relationship owner for an assigned portfolio of managed services clients.
• Lead Quarterly Business Reviews focused on business objectives and technology strategy.
• Develop strategic account plans to increase client engagement, retention, and long-term value.
• Drive revenue growth through account expansion, cross-selling, and upselling initiatives.
• Monitor client satisfaction, address concerns, and coordinate internal resources for timely delivery.

Skills

Executive relationships

Client communication

Relationship management

Strategic thinking

Organizational skills

Job description

Lyra Technology Group is seeking a Director of Client Success for Two River Technology Group in Holmdel, NJ. This role owns post-sale client relationships, retention, and growth, partnering with delivery, support, and sales to maximize value and renewals.

The ideal candidate has 5+ years in client-facing roles within MSP/IT services, strong executive relationship skills, and proven ability to drive strategic account plans and QBRs. Hybrid work arrangement offered.