Strategic Client Success Leader

eNGINE; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

eNGINE is seeking a Client Relationship Specialist to collaborate with Operations and Product teams on high-visibility client initiatives. You will serve as the face of client interactions, handle inquiries, and coordinate responses with internal teams.

The role emphasizes clear communication, relationship management, and professionalism when engaging with senior stakeholders. This is a fast-paced environment where processes are evolving and prioritization is key.

Qualifications

• Demonstrated experience handling complex, higher-stakes client issues
• Strong written and verbal communication, able to distill complex information into guidance
• Comfort engaging with senior leaders and stakeholders with confidence
• Ability to work independently in evolving processes
• Strong organizational skills with multiple client relationships
• Financial services experience is a plus, but not required

Responsibilities

• Serve as the primary point of contact for one or more assigned clients
• Field client inquiries submitted by phone or through the hotline and manage them to resolution
• Partner with internal teams to research answers, gather information, and coordinate responses
• Translate complex information into clear, client-friendly communication
• Follow up with clients to close the loop and ensure inquiries are remediated
• Exercise sound judgment resolving concerns and navigating escalations
• Maintain professionalism when interacting with senior stakeholders
• Manage multiple priorities in a fast-paced, developing environment

Skills

Client relationships

Communication

Stakeholder engagement

Independent work

Organizational skills

Job description

eNGINE is seeking a Client Relationship Specialist to collaborate with Operations and Product teams on high-visibility client initiatives. You will serve as the face of client interactions, handle inquiries, and coordinate responses with internal teams.

The role emphasizes clear communication, relationship management, and professionalism when engaging with senior stakeholders. This is a fast-paced environment where processes are evolving and prioritization is key.