Strategic Client Success Lead - Consumer Lending

FICO; United States; Remote; USD 112,000 - 176,000; Full time

Job summary

FICO, a global analytics software leader, seeks an experienced client relationship professional for the Scores unit in the United States. You will own post‑sale engagement with North American lenders, drive revenue stability, adoption, and issue resolution across Score solutions.

You will analyze usage and revenue data, interpret commercial agreements, and coordinate with Sales, Finance, Support, and Product to align objectives. Travel about 25% is expected; a BA/BS is required.

Qualifications

• Bachelor’s degree required; advanced degree a plus.
• 3+ years’ experience managing post‑sale client relationships in B2B software, analytics, or data licensing environments.
• Strong understanding of commercial agreements, licensing models, and revenue drivers.
• Ability to analyze usage, transactional, and revenue data to identify risks and opportunities.
• Excellent communication and stakeholder management skills, including executive‑level interaction.
• Proven ability to operate in a matrixed, cross‑functional environment with Sales, Finance, Support, and Product teams.
• Strong organizational, prioritization, and follow‑up skills with a customer‑first mindset.
• Ability to travel roughly‑25%.

Responsibilities

• Own and manage day‑to‑day post‑sale relationships with assigned clients and partners, serving as the primary point of contact for ongoing engagement.
• Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
• Proactively identify risks to renewal, usage, or client experience and coordinate mitigation plans across internal teams.
• Review application and transactional activities regularly to identify material changes impacting revenue; communicate findings to Revenue Accounting.
• Understand client and partner commercial agreements and contractual levers; explain and reinforce contract terms to ensure compliant usage.
• Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
• Provide usage analysis, client insight, and operational readiness to support expansion and upsell motions.
• Communicate and showcase new product features and enhancements to clients and partners.
• Support change‑management planning to avoid disruption to client experience during product or operational changes.
• Review client invoicing produced by Finance and partner with internal teams to resolve billing or usage discrepancies.
• Capture and communicate client feedback and requests into the Line of Business product roadmap.

Skills

Post-sale relationships

Executive communication

Cross-functional collaboration

Data analysis

Education

Bachelor's degree

Job description

FICO, a global analytics software leader, seeks an experienced client relationship professional for the Scores unit in the United States. You will own post‑sale engagement with North American lenders, drive revenue stability, adoption, and issue resolution across Score solutions.

You will analyze usage and revenue data, interpret commercial agreements, and coordinate with Sales, Finance, Support, and Product to align objectives. Travel about 25% is expected; a BA/BS is required.