Strategic Client Success Lead, Complex CIB

JPMorganChase; Tempe (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorganChase in Tempe seeks a Client Success Officer within the Commercial & Investment Bank to own end-to-end client relationships, partnering across banking, treasury, implementation, service, and KYC to deliver an enhanced client experience.

You will use data and practical problem-solving to surface insights, tailor solutions, and drive timely decisions while building strong partnerships with complex clients.

Qualifications

• Bachelor's degree or 6+ years in Business Operations, Client Services, or Sales Support.
• Clear, effective communication for in-person, virtual, and executive audiences.
• Deep knowledge of treasury products and services with strong client interaction skills.
• Extensive project management for implementations with multiple priorities.
• Ability to lead through influence and align stakeholders at all levels.
• Demonstrated emotional intelligence and executive presence.
• Strong data literacy; translate data into visuals and talking points.
• Sound judgment in setting expectations and driving timely decisions.
• Effective time management across competing client needs.

Responsibilities

• Partner with Banking and Sales to support strategic client reviews and growth opportunities.
• Own day-to-day client relationship management routines for complex client relationships.
• Coordinate and manage product migrations and service-related needs.
• Participate in large client implementation meetings and monitor milestones.
• Resolve client escalations by mobilizing internal partners and driving timely decisions.
• Create and present relationship review materials and data-driven visuals.
• Coordinate and contribute to RFP responses and sales pitches; translate service value for prospects.
• Apply strong time management to prioritize client needs and deadlines.
• Consult, improve, and elevate client routines and service delivery.
• Discuss product offerings with clients, highlighting capabilities and differences.
• Leverage technology to offer solutions that improve operating activities.

Skills

Client relationship mgmt

Data literacy

Project management

Communication

Executive presence

Empathy

Stakeholder alignment

Problem solving

Education

MBA

PMP

Job description

JPMorganChase in Tempe seeks a Client Success Officer within the Commercial & Investment Bank to own end-to-end client relationships, partnering across banking, treasury, implementation, service, and KYC to deliver an enhanced client experience.

You will use data and practical problem-solving to surface insights, tailor solutions, and drive timely decisions while building strong partnerships with complex clients.