Strategic Client Success Executive

Truescripts-Management-Services; Washington (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401(k) with company match

ESOP

Employee Assistance Program

Wellness program

Dream Manager Program

Family-friendly culture

Charitable contributions

Job summary

TrueScripts Management Services is seeking a Client Success Executive to act as a senior liaison between TrueScripts and clients, driving growth by ensuring renewal and retention. You will lead a cross-functional team, manage client relationships, and oversee all aspects of service delivery.

Ideal candidates have 5+ years in PBM account management, strong presentation skills, and the ability to travel up to 25% of the time. Proficiency in CRM and Microsoft Office is required.

Qualifications

• 5+ years of Account Management experience within the PBM industry.
• Must possess a valid and current driver’s license.
• Ability to travel up to 25% of the time if needed.

Responsibilities

• Lead the strategic account team with full ownership of client satisfaction and service delivery.
• Serve as the primary contact via telephone and email to resolve questions/issues.
• Oversee execution of the client communication plan and maintain proactive relationships.
• Collaborate with internal teams including account management, clinical, data analytics, and business development.
• Coordinate client review meetings, prepare materials, and manage scheduling.

Skills

Account management

Client relationship management

Presentation skills

Communication

Tools

CRM software

Microsoft Office Suite

Job description

TrueScripts Management Services is seeking a Client Success Executive to act as a senior liaison between TrueScripts and clients, driving growth by ensuring renewal and retention. You will lead a cross-functional team, manage client relationships, and oversee all aspects of service delivery.

Ideal candidates have 5+ years in PBM account management, strong presentation skills, and the ability to travel up to 25% of the time. Proficiency in CRM and Microsoft Office is required.