Strategic Client Solutions Lead

Pcatechsolutions; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

PCA Technology Solutions is seeking a Client Solutions Specialist (CSS) to act as a strategic advisor and primary relationship manager for assigned clients. You will drive satisfaction, retention and growth through proactive account management and cross-functional collaboration.

This exempt, safety-sensitive role emphasizes relationship ownership over technical execution, with success measured by client engagement, strategic planning and disciplined execution rather than quotas or cold calling.

Qualifications

• Bachelor's degree in Business Management, Information Technology, Computer Science, or related field, or equivalent work experience.
• Training or experience in customer service.
• Proven ability to manage multiple accounts successfully.
• Proficient in Microsoft 365.
• Proven experience in technical account management, preferably within an MSP environment.
• Experience with IT services, cybersecurity, cloud solutions, and digital transformation.

Responsibilities

• Account Management: manage relationships with decision-makers to boost satisfaction and retention; document goals and assist with product needs.
• Technical Account Reviews: conduct reviews to optimize client systems and provide recommendations.
• Security Reviews: assess security posture and implement strategies to mitigate risks.
• Asset Reviews: evaluate client IT assets and provide upgrade/optimization recommendations.
• Marketing & Education: collaborate with Marketing to drive account growth and educate customers on offerings.
• Recordkeeping: maintain accurate CRM records and time/expense entries; may travel for reviews.

Skills

Technical aptitude

Time management

Verbal & written communication

Interpersonal skills

Relationship building

Problem solving

Independent work

Meeting leadership

Organization

Opportunity identification

Education

Bachelor's degree in Business Management, IT, CS, or related field or equivalent

Job description

PCA Technology Solutions is seeking a Client Solutions Specialist (CSS) to act as a strategic advisor and primary relationship manager for assigned clients. You will drive satisfaction, retention and growth through proactive account management and cross-functional collaboration.

This exempt, safety-sensitive role emphasizes relationship ownership over technical execution, with success measured by client engagement, strategic planning and disciplined execution rather than quotas or cold calling.