Strategic Client Solutions Engineer — AI-First

Watsco; Town of Florida, Northern (NY, KY); Hybrid; USD 100,000 - 180,000; Full time

Job summary

Watsco is seeking a Customer Solutions Engineer to partner with strategic HVAC clients, translating business needs into maintainable software solutions. You will develop integrations, ETL pipelines, and API connectors while leveraging AI tools to accelerate delivery.

You will communicate complex architectures to non-technical stakeholders, own technical delivery, and contribute to product features based on recurring client requests.

Qualifications

• 4-5+ years of hands-on software development, solutions engineering, or customer-facing technical consulting.
• Proficient in Python or Node.js/TypeScript for data processing and automation.
• Strong knowledge of REST APIs, webhooks, and secure authentication mechanisms.
• Experience with cloud services and handling scheduled or event-driven jobs.

Responsibilities

• Strategic Technical Delivery: understand client ecosystems and build high-impact integrations and ETL pipelines.
• Customer-Facing Translation: simplify complex architectures for non-technical stakeholders.
• AI-First Execution: prototype and deploy scripts and connectors using AI tools to accelerate delivery.
• Reliability & Maintainability: ensure scripts and integrations are well-documented and production-ready.
• Feedback Loop: work with Product & Engineering to turn client requests into scalable features.

Skills

Python

REST APIs

JSON/XML

SQL

Cloud (AWS/GCP/Azure)

LLM tooling

Customer-facing

Tools

AWS

GCP

Azure

Job description

Watsco is seeking a Customer Solutions Engineer to partner with strategic HVAC clients, translating business needs into maintainable software solutions. You will develop integrations, ETL pipelines, and API connectors while leveraging AI tools to accelerate delivery.

You will communicate complex architectures to non-technical stakeholders, own technical delivery, and contribute to product features based on recurring client requests.