Strategic Client Services Manager, Media Solutions

IND - Hindustan Thompson Associates PVT Ltd (India); New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental and Vision

401k with match

Unlimited PTO

Job summary

Kantar seeks a strategic, client-focused Manager to lead the Client Service team within the Media Solutions group. You will manage relationships with key clients and oversee campaign research execution to deliver high-quality insights.

Responsibilities include project scoping, timeline management, data analysis, and presenting results to clients. The role emphasizes collaboration across departments and driving media strategy and innovation.

Qualifications

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
• Bachelor's degree in market research/marketing or related social science and analytic disciplines

Responsibilities

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise
• Utilize various tools and partners to complete studies from start to finish
• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
• Owns and manages project timelines and quality, collaborating with client teams and across departments
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

Skills

Client service

Market research

Project management

Data analysis

Communication skills

Education

Bachelor's degree in market research/marketing

Tools

Microsoft Office

Job description

Kantar seeks a strategic, client-focused Manager to lead the Client Service team within the Media Solutions group. You will manage relationships with key clients and oversee campaign research execution to deliver high-quality insights.

Responsibilities include project scoping, timeline management, data analysis, and presenting results to clients. The role emphasizes collaboration across departments and driving media strategy and innovation.