Manager, Client Service

IND - Hindustan Thompson Associates PVT Ltd (India); New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental and Vision

401k with match

Unlimited PTO

Job summary

Kantar seeks a strategic, client-focused Manager to lead the Client Service team within the Media Solutions group. You will manage relationships with key clients and oversee campaign research execution to deliver high-quality insights.

Responsibilities include project scoping, timeline management, data analysis, and presenting results to clients. The role emphasizes collaboration across departments and driving media strategy and innovation.

Qualifications

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
• Bachelor's degree in market research/marketing or related social science and analytic disciplines

Responsibilities

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise
• Utilize various tools and partners to complete studies from start to finish
• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects
• Owns and manages project timelines and quality, collaborating with client teams and across departments
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

Skills

Client service

Market research

Project management

Data analysis

Communication skills

Education

Bachelor's degree in market research/marketing

Tools

Microsoft Office

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Job Details

Job Title: Manager, Client Service

Job Location: Hybrid- , Chicago, New York City, Norwalk

About the team:

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

About the role

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Primary Responsibilities:

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
• Owns and manages project timelines and quality, collaborating with client teams and across departments.
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.

Essential Knowledge & Experience

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
• Bachelor's degree in market research/marketing or related social science and analytic disciplines

Kantar Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can
understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you f