Strategic Client Services Manager

CHRISTUS Health; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX is seeking a Manager of Client Services to oversee client servicing, customer support, and related administrative functions within TLRA. The role ensures client satisfaction, quality control, effective communication, and training of business services teams.

The manager will liaise with clients and CHRISTUS associates, lead process improvements, set measurable goals, and drive financial success across NETX Regional Command Center operations and services.

Qualifications

• Associate Degree or equivalent years of experience required.
• 2–5 years of supervisory/management experience preferred.
• 6–8 years of technical years of experience preferred.
• None required for licenses, registrations, or certifications.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Exhibits and promotes collaboration, open communication, and team spirit.
• Manages work process and provides leadership, develops realistic plans and timetables, and uses performance measures to track progress.
• Direct supervision and evaluation of work for in-office data analysts.
• Creates, promotes, and maintains a climate committed to understanding the expectations and requirements of NETX Regional Command Center clients.
• Develop and sustain communication and relationships with all clients and associates.
• Establish measurable goals and best practices that are focused on client expectations and financial success.

Skills

Leadership

Team supervision

Communication

Education

Associate Degree

Job description

CHRISTUS Health in San Antonio, TX is seeking a Manager of Client Services to oversee client servicing, customer support, and related administrative functions within TLRA. The role ensures client satisfaction, quality control, effective communication, and training of business services teams.

The manager will liaise with clients and CHRISTUS associates, lead process improvements, set measurable goals, and drive financial success across NETX Regional Command Center operations and services.