Strategic Client Services Leader

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 180,000 - 210,000; Full time

Job summary

NTT DATA, Inc. is seeking a Client Services Leader to own the end-to-end client experience across strategic accounts, guiding governance forums and executive reviews. You will align delivery teams with client priorities, monitor performance, and ensure value-driven outcomes.

The role emphasizes cross-functional leadership, growth through cross-sell and upsell, and a focus on profitability, risk management, and talent development within a global matrix environment.

Qualifications

• Bachelor’s degree in Engineering, Technology, or Business.
• Postgraduate qualification in Business Management preferred.
• Significant experience in IT services, consulting, managed services, enterprise delivery, or client-account leadership.
• Proven accountability for client satisfaction, service delivery, revenue growth, and people leadership.

Responsibilities

• Lead client relationships and governance across strategic accounts.
• Drive delivery excellence, SLAs, and client value.
• Oversee P&L, forecasting, and cost optimization.
• Mentor teams and develop leadership across delivery functions.

Skills

Executive relationship management

Strategic account leadership

Business acumen

Communication skills

Education

Bachelor’s degree in Engineering, Technology, or Business

Postgraduate qualification in Business Management preferred

Job description

NTT DATA, Inc. is seeking a Client Services Leader to own the end-to-end client experience across strategic accounts, guiding governance forums and executive reviews. You will align delivery teams with client priorities, monitor performance, and ensure value-driven outcomes.

The role emphasizes cross-functional leadership, growth through cross-sell and upsell, and a focus on profitability, risk management, and talent development within a global matrix environment.