Strategic Client Services Director: Growth & Leadership

Viral Nation; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Viral Nation, a leading social-first agency, seeks a seasoned Client Services leader to oversee portfolio strategy and revenue, align resources, and guide high-impact client work. You will build trusted relationships with senior clients, shape proposals, and drive cross-functional collaboration to deliver measurable business results.

You will lead staffing planning, forecasting, and risk management while championing scalable processes and strong team performance across the portfolio.

Qualifications

• 8+ years of experience in client services or account management.
• Proven track record of growing client relationships and revenue.
• Experience leading cross-functional teams in a fast-paced agency environment.
• Strong strategic and advisory capabilities.

Responsibilities

• Leads portfolio-level strategy and revenue performance, turning surfaced opportunities into prioritized growth plans and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to ensure staffing alignment, delivery excellence, and financial performance.
• Build and maintain trusted senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead the development of major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure consistent, high-quality delivery across all assigned accounts—on time, on budget, and to the highest standard.
• Partner with PMO on new scopes to ensure clarity in staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations in partnership with key client stakeholders.
• Champion operational consistency, process adoption, and strong cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders by setting clear expectations, coaching for impact, and fostering a culture of accountability, growth, and strong client outcomes across the portfolio.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing smarter, scalable solutions.
• Stay ahead of industry trends and emerging technologies, sharing insights to fuel innovation and client growth.

Skills

Account management

Strategic leadership

Client relationship management

Team development

Job description

Viral Nation, a leading social-first agency, seeks a seasoned Client Services leader to oversee portfolio strategy and revenue, align resources, and guide high-impact client work. You will build trusted relationships with senior clients, shape proposals, and drive cross-functional collaboration to deliver measurable business results.

You will lead staffing planning, forecasting, and risk management while championing scalable processes and strong team performance across the portfolio.