Growth-Focused Client Services Director

Viralnation; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Viral Nation is seeking an accomplished Senior Client Services leader to drive portfolio strategy and revenue across high-profile clients. You will align resources, teams and execution to deliver measurable business impact, ensure client satisfaction, and nurture strategic partnerships.

With 8+ years in the social/digital/agency world, you will mentor senior account leaders, grow key relationships, lead complex multi-client programs, and shape scalable processes that boost client outcomes and

Qualifications

• 8+ years in client services or account management within media, digital or agency settings.
• Proven ability to grow key client relationships and align with strategic objectives.
• Experience tracking client metrics: satisfaction, revenue growth, profitability.
• Ability to lead and develop high-performing teams in fast-paced environments.

Responsibilities

• Lead portfolio strategy and revenue growth, prioritizing opportunities.
• Forecast, plan, and staff to align delivery and financial performance.
• Build trusted senior-level client relationships as strategic advisor.
• Develop major client proposals including direction, pricing, and campaigns.
• Ensure high-quality delivery on time and budget.

Skills

Client services leadership

Account management

Strategic planning

Team leadership

Education

Bachelor's degree in Marketing or Business

Tools

CRM software

Job description

Viral Nation is seeking an accomplished Senior Client Services leader to drive portfolio strategy and revenue across high-profile clients. You will align resources, teams and execution to deliver measurable business impact, ensure client satisfaction, and nurture strategic partnerships.

With 8+ years in the social/digital/agency world, you will mentor senior account leaders, grow key relationships, lead complex multi-client programs, and shape scalable processes that boost client outcomes and