Strategic Client Services Director

Compass Group USA; Minneapolis (MN); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA’s Canteen One division seeks a Client Services Director in Minneapolis to lead the client team, ensure retention, grow revenue, and drive profitability. You will steward contractual obligations, coordinate cross-functional efforts, and partner with senior leadership on large client programs.

The role demands exceptional communication, strategic thinking, and strong ERP/reporting skills, with a track record of managing major accounts and delivering measurable results.

Qualifications

• Bachelor’s degree in a relevant field with minimum five years of client management.
• Proven account retention required.
• Strong leadership and relationship management skills.
• Experience with ERP systems preferred.
• Experience with reporting tools preferred.
• Ability to analyze financial data and plan strategically.

Responsibilities

• Increase team's accountability and implement best practices.
• Establish and maintain senior client relationships.
• Coordinate contract implementation and compliance monitoring.
• Apply new concepts and technology to client opportunities.
• Provide strategic consulting to maximize service value and reduce costs.
• Resolve client issues promptly and professionally.
• Prepare ad hoc analyses for reviews and presentations.
• Develop and execute Strategic Account Plans for growth.
• Oversee new site/service implementations for clients.
• Lead retention strategies with client senior management.

Skills

Leadership

Communication

Relationship management

Strategic planning

Financial analysis

Account retention

ERP experience

Reporting tools

Education

Bachelor’s Degree

Tools

Oracle

PeopleSoft

SAP

JD Edwards

Business Objects

Crystal Reports

Job description

Compass Group USA’s Canteen One division seeks a Client Services Director in Minneapolis to lead the client team, ensure retention, grow revenue, and drive profitability. You will steward contractual obligations, coordinate cross-functional efforts, and partner with senior leadership on large client programs.

The role demands exceptional communication, strategic thinking, and strong ERP/reporting skills, with a track record of managing major accounts and delivering measurable results.