Strategic Client Services & Compliance Manager

Tech Sales Jobs; Scottsdale (AZ); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Paid time off

Parental leave

Maven Family Planning

Job summary

Early Warning Services, LLC is seeking a Client Servicing Manager in Scottsdale to be the primary liaison for strategic partners, representing customer requirements and driving adoption of our products. This hybrid role requires US work eligibility, with a base pay range of $84,000–$105,000 per year, plus a discretionary incentive plan and comprehensive benefits.

You will escalate issues, manage incidents, ensure policy compliance, and collaborate with compliance, risk, and product teams to

Qualifications

• High school diploma or GED.
• Five or more years of customer support and escalation experience.
• Ability to leverage problem solving skills and appropriate technical tools to perform day-to-day support administration tasks, root-cause analysis, and service management.
• Utilize product knowledge to guide usage of EWS tools.
• Excellent written/oral communication skills, including maintaining FAQs, strong presentation, and facilitation skills.
• Background and drug screen.

Responsibilities

• Manages the support of all customers across channels and ensures resolution.
• Res resolves incidents and complaints; updates case management system and responds to escalations.
• Manage complex customer issues, drive decisions to facilitate projects, and clear roadblocks; escalate as needed.
• Ensures department compliance with internal policies and procedures.
• Formulates recommendations for process efficiencies throughout the department.
• Supports risk management and protecting data integrity.

Skills

Customer support

Escalation management

Problem solving

Communication skills

Product knowledge

Risk awareness

Education

High school diploma or GED

Tools

Case management system

Log interpretation

Performance monitoring

Job description

Early Warning Services, LLC is seeking a Client Servicing Manager in Scottsdale to be the primary liaison for strategic partners, representing customer requirements and driving adoption of our products. This hybrid role requires US work eligibility, with a base pay range of $84,000–$105,000 per year, plus a discretionary incentive plan and comprehensive benefits.

You will escalate issues, manage incidents, ensure policy compliance, and collaborate with compliance, risk, and product teams to