Senior Client Servicing & Escalations Manager (Hybrid)

Early Warning Services LLC; Scottsdale (AZ); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Discretionary incentive plan

Hybrid work model

Job summary

Early Warning Services LLC in Scottsdale, AZ is seeking a Client Servicing Manager to act as the primary liaison for strategic partners, ensuring timely solutions by coordinating with internal teams.

The role uses deep knowledge of business processes and the product to drive adoption and value, handle incidents, and manage escalations.

Hybrid work arrangement; must be eligible to work in the United States; base pay range $84,000-$105,000 with discretionary incentives.

Qualifications

• Highschool diploma or GED is required.
• 5+ years in customer support and escalation.
• Strong problem solving and analytical skills.
• Experience with case management systems and product knowledge.
• Excellent written and verbal communication skills.
• Background check and drug screen.

Responsibilities

• Manages the support of all customers' inquiries via calls, emails, or social media to ensure resolution.
• Handles customer escalations with thorough communication until the issue is resolved.
• Resolves incidents and updates the case management system with actions taken.
• Escalates complex issues and negotiates with stakeholders to move projects forward.
• Supports audits, regulatory examinations, and maintains compliance with policies.

Skills

Customer support

Escalation management

Problem solving

Technical tools usage

Communication skills

Log interpretation

Performance monitoring

Root-cause analysis

Education

Highschool diploma or GED

Tools

Case management system

Job description

Early Warning Services LLC in Scottsdale, AZ is seeking a Client Servicing Manager to act as the primary liaison for strategic partners, ensuring timely solutions by coordinating with internal teams.

The role uses deep knowledge of business processes and the product to drive adoption and value, handle incidents, and manage escalations.

Hybrid work arrangement; must be eligible to work in the United States; base pay range $84,000-$105,000 with discretionary incentives.