Client Servicing Manager

Early Warning Services LLC; Scottsdale (AZ); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Discretionary incentive plan

Hybrid work model

Job summary

Early Warning Services LLC in Scottsdale, AZ is seeking a Client Servicing Manager to act as the primary liaison for strategic partners, ensuring timely solutions by coordinating with internal teams.

The role uses deep knowledge of business processes and the product to drive adoption and value, handle incidents, and manage escalations.

Hybrid work arrangement; must be eligible to work in the United States; base pay range $84,000-$105,000 with discretionary incentives.

Qualifications

• Highschool diploma or GED is required.
• 5+ years in customer support and escalation.
• Strong problem solving and analytical skills.
• Experience with case management systems and product knowledge.
• Excellent written and verbal communication skills.
• Background check and drug screen.

Responsibilities

• Manages the support of all customers' inquiries via calls, emails, or social media to ensure resolution.
• Handles customer escalations with thorough communication until the issue is resolved.
• Resolves incidents and updates the case management system with actions taken.
• Escalates complex issues and negotiates with stakeholders to move projects forward.
• Supports audits, regulatory examinations, and maintains compliance with policies.

Skills

Customer support

Escalation management

Problem solving

Technical tools usage

Communication skills

Log interpretation

Performance monitoring

Root-cause analysis

Education

Highschool diploma or GED

Tools

Case management system

Job description

## Client Servicing ManagerApply: Scottsdale: Full time: Posted Yesterday: REQ2026929At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Early Warning follows a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.**Overall Purpose**This Client Servicing Manager is the primary point of contact for Early Warning strategic partners and provides high level support to remove impediments. This role represents the customer, their requirements and facilitates discussions with internal departments for delivery of timely solutions. This role will use their in-depth knowledge of business processes, deep knowledge of the product and technical understanding to drive and increase adoption and utilization of company products. The Client Servicing Manager should recommend product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) to achieve the customer's desired result. **Primary Responsibilities:*** Manages the support of all customers incoming calls, emails or other social media platforms and ensures their resolution. Manages team responses to ensure consistent, thorough communication until an issue is solved, or complaint is adequately resolved.* Resolves incidents and complaints; updates case management system with actions taken. Manages and responds to customer escalations.* Manage complex customer issues, drive decisions to facilitate projects, and clear roadblocks. Escalate and manage issues and negotiate compromises with other organization leaders and customers as needed.* Ensures the department is in compliance with internal policies and procedures.* Formulates recommendations for process efficiencies throughout the department.* Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.* May also have expertise in specific areas such as issuer, merchant or network servicing. **Additional Essential Functions:*** Acts as a key liaison with compliance and risk teams, translating complaint policy into actionable procedures to maintain trust and regulatory integrity.* Develops and maintains robust processes, controls, and escalation mechanisms to handle complaints efficiently, ensuring compliance with financial industry standards.* Coordinates responses to audit and regulatory examinations, representing the organization’s commitment to transparency and compliance.* Leverages complaint data and customer feedback to identify and implement policy, procedure, and process improvements, focusing on creating frictionless consumer experiences. **Minimum Qualifications*** Highschool diploma or GED equivalent* Five or more years of customer support and escalation experience.* Demonstrated ability to leverage problem solving skills and appropriate technical tools to perform day-to-day support administration tasks, root-cause analysis, and service management (such as log interpretation and performance monitoring).* Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools.* Excellent written/oral communication skills, including maintaining FAQs, strong presentation, and facilitation skills.* Background and drug screen. **Preferred Qualifications*** Financial services / banking or merchant servicing experience preferably in customer service/sales roles. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. **Physical Requirements**Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. The base pay scale for this position in: Phoenix, AZ in USD per year is: $84,000 - $105,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.