Strategic Client Services & Accounts Lead

DAC Group; Chicago (IL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Generous PTO

Retirement saving plans

Professional development

Supportive team environment

Job summary

DAC Group seeks a strategic Account Director to lead key client relationships across paid media, SEO, content, and analytics. You will steer cross-functional teams, shape marketing strategies, and drive growth for major accounts.

The role emphasizes client satisfaction, portfolio management, and revenue growth, with hands-on leadership and collaboration across media, creative, and analytics teams.

Qualifications

• 7+ years’ experience in a client services position
• 4+ years’ experience leading an account team
• 3+ years working for an advertising agency
• Strong understanding of brand and performance marketing
• Experience managing programs for large budgets
• Project management experience
• Strong writing, communication, organization, and presentation skills
• Experience presenting to high-level decision-makers at enterprise brands

Responsibilities

• Develop and maintain strong client relationships and manage day-to-day inquiries and deliverables
• Create client org charts and map departments and key relationships
• Understand client industry, marketing strategy and goals
• Identify opportunities to grow existing client relationships and scope
• Provide senior account direction and leadership to the account team
• Coordinate internal teams to deliver results
• Develop and execute annual account plans to drive revenue and profit
• Manage briefs, proposals, budgets, data tracking, QA and reporting
• Ensure KPIs and revenue targets are met
• Document and disseminate client activities and procedures
• Create project timelines and budget documents
• Develop and manage contracts through to signature
• Own client financial health and revenue growth
• Demonstrate knowledge of DAC offerings across media, SEO, content, local, web, analytics
• Participate in thought leadership and new business initiatives

Skills

Client services

Account leadership

Advertising agency

Brand marketing

Program management

Budget oversight

Presentation skills

Tools

MS Office

PowerPoint

Excel

Job description

DAC Group seeks a strategic Account Director to lead key client relationships across paid media, SEO, content, and analytics. You will steer cross-functional teams, shape marketing strategies, and drive growth for major accounts.

The role emphasizes client satisfaction, portfolio management, and revenue growth, with hands-on leadership and collaboration across media, creative, and analytics teams.