Strategic Client Relationship Lead

IDEMIA Group; Exton (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

IDEMIA Group is seeking a Customer Relationship Executive in Exton, Pennsylvania. The role involves managing multi-million dollar client accounts and providing top-tier customer service to maximize client satisfaction.

The ideal candidate will possess an Associate's degree and have at least 8 years of customer service or account management experience. Proficiency in Microsoft Office and strong analytical skills are essential.

Qualifications

• Minimum of 8 years of customer service experience or account management.
• Excellent command of English, including spelling and grammar.
• Ability to work with minimal supervision.

Responsibilities

• Manage customer experience for multi-million dollar accounts.
• Act as a liaison between IDEMIA and customers.
• Ensure compliance with policies and service level agreements.
• Monitor inventory and production reports for customer demand.

Skills

Project coordination skills

Strong organizational skills

Outstanding communication skills

Analytical and problem solving skills

Microsoft Office proficiency

Education

Associate's degree

Tools

Microsoft Office

Job description

IDEMIA Group is seeking a Customer Relationship Executive in Exton, Pennsylvania. The role involves managing multi-million dollar client accounts and providing top-tier customer service to maximize client satisfaction.

The ideal candidate will possess an Associate's degree and have at least 8 years of customer service or account management experience. Proficiency in Microsoft Office and strong analytical skills are essential.