Strategic Client Relations Manager: High-Touch Claims

Brandon J. Broderick LLC; Hackensack, Northern (NJ, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance including Dental and

Vision

Paid Time off - Vacation and Sick time

Robust Holiday Schedule

Summer Fridays

401k Plans + matching

Job summary

Brandon J Broderick LLC in Hackensack, NJ seeks a relationship-driven Client Services professional to manage a portfolio of ~100 claims and act as the front office face of the organization.

You will drive claim progress by coordinating with carriers, providers, and third parties, delivering high-touch service and proactive updates throughout the claims journey. Growth opportunities include Senior Client Relationship Manager and leadership roles.

Qualifications

• Background in sales, account management, client success, or high-volume customer service.
• Comfortable managing a book of clients with accountability for responsiveness and follow-through.
• Strong communication skills with the ability to build trust and confidently handle sensitive conversations.
• Highly organized with the ability to manage multiple priorities simultaneously.
• Detail-oriented while maintaining a client-first mindset.
• Motivated by performance, productivity, measurable outcomes and long-term career growth.

Responsibilities

• Own and manage a portfolio of approximately 100 claims.
• Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
• Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
• Identify coverage opportunities, damages, and recovery potential through detailed claims review.
• Open and manage claims, ensuring all filings and deadlines are met.
• Track and manage liens, balances, and related financial components with strong attention to detail.
• Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
• Collaborate cross-functionally with internal teams, providing updates and strategic insights.
• Maintain organized files to ensure claims are positioned for successful transition when necessary.

Skills

Sales / account management / client 成功

Job description

Brandon J Broderick LLC in Hackensack, NJ seeks a relationship-driven Client Services professional to manage a portfolio of ~100 claims and act as the front office face of the organization.

You will drive claim progress by coordinating with carriers, providers, and third parties, delivering high-touch service and proactive updates throughout the claims journey. Growth opportunities include Senior Client Relationship Manager and leadership roles.