High-Touch Client Relationship Lead

Brandon J. Broderick; Hackensack (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

PTO

Holiday Schedule

401k with matching

Job summary

Brandon J Broderick in New Jersey seeks a relationship-driven Client Service professional to act as the primary contact for clients navigating their claims journey. You will build trusted relationships, drive claim momentum, and deliver a high-touch experience across the lifecycle of each claim.

You’ll own and manage a portfolio of about 100 claims, coordinate with insurance carriers, medical providers, and third parties, and use Litify (Salesforce) to maintain client records and performance

Qualifications

• Experience in sales, account management, or high-volume client service.
• Ability to manage a portfolio of about 100 claims with accountability.
• Strong communication and relationship-building skills.

Responsibilities

• Own and manage a portfolio of approximately 100 claims.
• Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
• Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
• Identify coverage opportunities, damages, and recovery potential through detailed claims review.
• Open and manage claims, ensuring all filings and deadlines are met.
• Track and manage liens, balances, and related financial components with strong attention to detail.
• Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
• Collaborate cross-functionally with internal teams, providing updates and strategic insights.
• Maintain organized files to ensure claims are positioned for successful transition when necessary.

Skills

Sales experience

Account management

Client service

High-volume service

Communication skills

Organizational skills

Detail-oriented

Performance-driven

Tools

Litify (Salesforce)

Job description

Brandon J Broderick in New Jersey seeks a relationship-driven Client Service professional to act as the primary contact for clients navigating their claims journey. You will build trusted relationships, drive claim momentum, and deliver a high-touch experience across the lifecycle of each claim.

You’ll own and manage a portfolio of about 100 claims, coordinate with insurance carriers, medical providers, and third parties, and use Litify (Salesforce) to maintain client records and performance