Strategic Client Partner, Healthcare Education

Stepful; New York (NY); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Equity stake

Health insurance

401(k)

FSA/HSA

Learning stipend

Open vacation policy

Job summary

Stepful is seeking a Senior Engagement Manager to oversee a portfolio of Stepful for Business clients, ensuring delivery of healthcare training programs and driving commercial outcomes such as adoption and renewals. You will manage client relationships, understand needs, and help clients achieve their talent goals, serving as the primary contact and collaborating with internal teams.

You will monitor metrics, drive outcomes, and identify opportunities to expand impact within each client

Qualifications

• Experience managing senior client relationships at large, complex organizations.
• Strong project management skills for handling multi-stakeholder programs.
• High commercial awareness and ability to expand partnerships.
• Strategic thinker who can translate needs into concrete plans and outcomes.
• Comfortable analyzing data and tracking progress to inform decisions.
• Excellent verbal and written communication, client-ready slides and emails.

Responsibilities

• Serve as the primary client contact, building strong relationships and addressing concerns effectively.
• Develop and manage delivery of Stepful's programs with internal teams to ensure outcomes and satisfaction.
• Monitor program metrics and commercial outcomes, taking action to protect or improve results.
• Own contract renewals and identify expansion opportunities in partnership with sales.
• Translate client needs into actionable account strategies with clear roadmaps.
• Act as a trusted advisor, delivering initiatives that position Stepful as a valuable partner.
• Provide feedback to internal teams to evolve the solution and operations for employers.

Skills

Client relations

Project management

Commercial acumen

Strategic thinking

Data analysis

Communication

Job description

Stepful is seeking a Senior Engagement Manager to oversee a portfolio of Stepful for Business clients, ensuring delivery of healthcare training programs and driving commercial outcomes such as adoption and renewals. You will manage client relationships, understand needs, and help clients achieve their talent goals, serving as the primary contact and collaborating with internal teams.

You will monitor metrics, drive outcomes, and identify opportunities to expand impact within each client