Strategic Client Delivery & Growth Lead

Thrivenextgen; Holland (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Thrive is seeking a Client Delivery Manager to build strategic relationships with Thrive clients and drive measurable success outcomes. You will act as the primary contact for assigned accounts, manage contract P&L, and identify growth opportunities while ensuring clients realize full value from contracted services.

The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success, with remote/hybrid work and occasional travel to client sites.

Qualifications

• 5+ years of digital experience as a CDM; managed services a plus.
• Strong business acumen with financial/P&L awareness.
• ITIL/ITSM, Lean Six Sigma, and related certifications.
• College degree preferred or commensurate work experience.
• General understanding of technology and managed services.

Responsibilities

• Build strategic relationships with key client stakeholders.
• Identify pain points and outcomes affected by contracted services.
• Drive value realization and ensure client utilization of Thrive offerings.
• Lead onboarding, training, and enablement activities.
• Manage escalations and coordinate cross-functional responses.
• Drive renewals and identify growth opportunities.

Skills

Client relationships

Business operations

Change management

Process improvement

Project management

Risk management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

CustomerGauge

Job description

Thrive is seeking a Client Delivery Manager to build strategic relationships with Thrive clients and drive measurable success outcomes. You will act as the primary contact for assigned accounts, manage contract P&L, and identify growth opportunities while ensuring clients realize full value from contracted services.

The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success, with remote/hybrid work and occasional travel to client sites.