Strategic Client Partner, Enterprise SaaS

ketteQ; Atlanta (GA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ketteQ is transforming supply chain planning through AI-powered technology that helps organizations realize measurable value across demand, inventory, supply, and operations.

As a Client Partner, you will own strategic executive relationships, guide complex engagements, and collaborate with Sales, Professional Services, Product, and Support to deliver outcomes.

You'll lead executive conversations, develop account strategies, and help renewals and expansions while travel of 20–30% is expected.

Qualifications

• 10+ years of experience in enterprise SaaS, supply chain technology, or related customer-facing leadership roles.
• Experience managing executive-level customer relationships within complex enterprise environments.
• Experience partnering with Sales on renewals, account planning, and expansions.
• Strong executive presence with excellent communication, presentation, and relationship-building skills.
• Ability to lead strategic customer conversations with senior business leaders.
• Experience working across Sales, Product, Professional Services, Engineering, and Customer Support.
• Experience in supply chain planning, enterprise software, or digital transformation initiatives preferred.
• Willingness to travel approximately 20-30%.

Responsibilities

• Own strategic customer relationships and serve as executive relationship owner for assigned enterprise customers.
• Partner with customers to maximize adoption and long-term value from the ketteQ platform.
• Lead executive business reviews and develop long-term account plans aligned to customer goals.
• Collaborate with Sales to support renewals and identify expansion opportunities.
• Work with Product, Professional Services, Support and Delivery to ensure successful outcomes.
• Capture customer success stories and help scale reference programs.

Skills

Executive presence

Strategic thinking

Relationship building

Communication

Cross-functional collaboration

Job description

ketteQ is transforming supply chain planning through AI-powered technology that helps organizations realize measurable value across demand, inventory, supply, and operations.

As a Client Partner, you will own strategic executive relationships, guide complex engagements, and collaborate with Sales, Professional Services, Product, and Support to deliver outcomes.

You'll lead executive conversations, develop account strategies, and help renewals and expansions while travel of 20–30% is expected.