Strategic Client Operations & Relationship Lead

Phaxis; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Nomura is seeking an aspiring professional to join the Operational Client Relationship Management group. This new team will manage operational relationships with our priority client base, connecting clients with the firm’s capabilities and delivering consistent engagement and service.

You will partner with Sales, SRM Front Office, Operations, and other functions to support key clients, monitor the trade lifecycle, and develop expertise in regulatory changes and AI-enabled tools.

Qualifications

• Strong knowledge of financial service products and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• Interest in developing a thorough understanding of Nomura's clients and proactive approach to work.
• Attention to detail and ability to solve problems quickly and efficiently.
• Understand risk and control frameworks, with the ability to escalate effectively.
• Confident in engaging with internal and external clients and escalating potential risks.
• Build and influence relationships across cross-functional and cross-regional teams.

Responsabilités

• Partner with Sales, SRM Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients' needs are met.
• Maintain awareness of industry trends and regulatory environment and develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and client requests.
• Summarise periodic client metrics with Business Transformation to deliver MI requested by clients.
• Lead discussions and projects by organizing meetings and influencing delivery of initiatives and technology strategy.
• Develop understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients understanding how technology and AI tools can be applied within post-trade operations.

Connaissances

Financial services knowledge

Post-trade operations

Regulatory frameworks

Client relationship management

Communication skills

Risk & controls

Technology & AI basics

Time management

Description du poste

Nomura is seeking an aspiring professional to join the Operational Client Relationship Management group. This new team will manage operational relationships with our priority client base, connecting clients with the firm’s capabilities and delivering consistent engagement and service.

You will partner with Sales, SRM Front Office, Operations, and other functions to support key clients, monitor the trade lifecycle, and develop expertise in regulatory changes and AI-enabled tools.