Client Onboarding Associate

Nomura

New York (NY)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

A global financial services firm is seeking an Associate to drive client onboarding across the US market. The ideal candidate will have a strong background in client services, excellent communication skills, and a proactive approach to resolving onboarding challenges. Responsibilities include managing the onboarding process, maintaining strategic communication with clients, and coordinating with internal stakeholders to enhance client experiences. This full-time role offers competitive pay and benefits in a dynamic financial environment.

Qualifications

3+ years onboarding experience with financial institutional clients.
Strong project management skills in fast-paced environments.
Ability to manage high volume requests effectively.

Responsibilities

Lead the client onboarding journey for new-to-bank clients.
Communicate complex onboarding requirements effectively.
Facilitate cross-functional coordination for client success.

Skills

Client-focused service

Project management

Verbal communication

Written communication

Problem-solving

Attention to detail

Tools

Microsoft Suite

SharePoint

PowerBI

Job description

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The base pay range for this position at commencement of employment is expected to be between $95K and $125K/year*

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department overview

CSG (Client Services Group) is a dynamic division of Nomura Wholesale Operations that drives client success across the globe - providing client onboarding, KYC diligence, client outreach, entity data management and sales support. As part of our prestigious Global Markets Client On-boarding team, you will serve as a key ambassador for one of the world’s leading financial institutions while spearheading transformative client onboarding initiatives across the US market.

Responsibilities

Lead End-to-End Client Onboarding: Take ownership of the complete front-to-back on-boarding journey for new-to-bank clients, servicing as their primary advocate and guide through Nomura’s processes.
Drive Client Excellence: Communicate with and expertly direct clients through complex on-boarding requirements including Tax, KYC, AML, Regulatory, and Credit processes, positioning yourself as their trusted Nomura representative.
Champion Process Innovation: Proactively resolve on-boarding challenges by leveraging your network of business partners, coordinating strategic advice, and escalating appropriate through management while facilitating critical interactions.
Orchestrate Cross-Functional Success: Serve as a central process facilitator, seamlessly coordinating across internal stakeholders (i.e. Business, Operations, Credit, Legal, etc) to deliver streamlined efficient client experiences.
Foster Transparent Partnerships: Maintain continuous, strategic communication with clients and internal stakeholders, ensuring transparency and sustained process momentum that reflects our commitment to excellence.
Become a Strategic Partner for Innovation: Dive into an exciting world where you’ll master our innovative platforms, skilfully coordinate dynamic, multifaceted communications and build valuable expertise across Nomura’s diverse regulatory areas, all while participating in special projects to give you the opportunity to drive meaningful improvements in operational excellence and make a real impact on client success.

Key objectives critical to success

Energetic Innovator: Bring boundless energy paired with sharp independent research skills that uncover breakthrough solutions.
Confident Communicator: Excel in building relationships with internal and external stakeholder, articulating complex concepts across all platforms while proactively identify and addressing emerging opportunities.
Client Champion: Shine in client interactions with polished professionalism that elevates every engagement.
Results Driven Achiever: Thrive with an instinctive sense of urgency, taking swift, purposeful action that delivers exceptional outcomes. Possess a sound sense of urgency in being able to act promptly and with intention.
Proactive Leader: Take ownership of your success by anticipating needs and executing to meet deadlines.
Business Enthusiast: Possess a genuine curiosity and passion for diving into the firm’s business ecosystem and building meaningful relationships.

Skills, experience, qualifications and knowledge required

3+ years onboarding experience, preferably dealing with financial institutional clients.
Proven track record of project leadership in dynamic, fast-paced environment where you thrive under pressure. Demonstration of outstanding project management skills with ability to work in a fast-paced, deadline‑driven environment.
Natural talent for client‑focused service with excellent written and verbal communication skills across all levels.
Team player with ability to build consensus.
Organized with high attention to detail and able to problem‑solve quickly and efficiently.
Ability to manage high volume requests, while being flexible and dynamic in execution.
Knowledge of Microsoft Suite, SharePoint and PowerBI is a plus.
Understanding of US AML/KYC/Regulatory requirements (familiarity with EMEA regimes a plus).
Knowledge of products governed by ISDA/CDEA/MRA/MSFTA trading agreements.

Explore Insights & Vision

Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.

Making Strategic Decisions

Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.

Elevate Organizational Capability

Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.

Inclusion

Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

*Base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job‑related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign‑on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nomura is an Equal Opportunity Employer

Seniority level