Operations Client Relationship Management Associate

Nomura; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Nomura, based in New York, seeks an Associate to manage operational client relationships within US Client Service Group (CSG). The role focuses on connecting clients with Nomura’s capabilities, supporting post-trade operations, and delivering a consistent service experience across teams.

The candidate will collaborate with Sales, SRM Front Office, and Operations to ensure client needs are met, monitor lifecycle events, and prepare high-quality materials for meetings.

Qualifications

• Three+ years of experience in financial services, focused on operations, post-trade services, or client relationships.
• Strong knowledge of post-trade operations, settlement, and reconciliation.
• Familiarity with regulatory frameworks affecting client operations.
• Excellent written and verbal communication skills.
• Ability to identify risks and communicate them clearly across teams.

Responsibilities

• Partner with Sales, Front Office Client Account Management, Operations and other functions to support client relationships.
• Maintain regular client communications to ensure best-in-class service.
• Coordinate across functions to meet client needs.
• Monitor post-trade processes and resolve issues for key clients.
• Prepare client materials for meetings and client requests.
• Summarise client metrics with Business Transformation for MI.
• Lead meetings and projects to improve service delivery and technology alignment.
• Develop understanding of vendor solutions relevant to operational service delivery.
• Assist clients on applying AI tools in post-trade operations.

Skills

Financial services knowledge

Post-trade operations

Regulatory knowledge

Client query management

Written and verbal communication

Risk and controls

Technology & AI awareness

Job description

Job description:

Corporate Title: Associate
Department: US Client Service Group (CSG) - Operations
Location: New York, NY
The pay range for this position at commencement of employment is expected to be between $120K and $130K/year*

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions,corporatesand governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking)and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visitwww.nomura.com

Aon’s Benefit Index®, Nomura’s benefitsrank#1amongst our competitors

Department overview:

The Operational Client Relationship Management (OCRM) is a new team that manages the operational relationships with our priority client base. This is an exciting opportunity to be part of a new team. The team focuses on connecting our clients with the capabilities of our organisation, whilst providing a consistent approach to how we engage and service our clients. OCRM provides value-added services in response to the ongoing changes in the market and regulatory environment by partnering with our key clients. Nomura is entering a new phase of client engagement, making this an exciting opportunity to expand the team.

Role description:

• Partner with Sales, SRM (Senior Relationship Manager) Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients’ needs are met.
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioural change to enhance client service.
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

Key objectives critical to success:

• The successful candidate must have the ability to forge strong relationships with our key clients and be flexible in their approach.
• Strong client interaction and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service focus and a clear understanding of client needs.

Skills, experience, qualifications and knowledge required

• Strong knowledge of financial service products and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking a proactive approach to work at hand.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to elevate effectively.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems, potential risks and propose solutions.
• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions

NomuraLeadershipBehaviors

• Explore Insights & Vision:Identifythe underlying causes of problems faced by you or your team and definea clear visionand direction for the future.
• Making Strategic Decisions:Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People:Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability:Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion:Foster a culture ofinclusion andpsychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

*basepay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hiredin the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.

**US FINANCE ONLY** Applicants f or this position in the Finance Division of NHA must be currently authorized to work f or any employer in the United States. The Finance Division is not sponsoring or taking over sponsorship of employment visasfor this posit ionat this time

Nomura is an Equal Opportunity Employer