Client Operations & Relationship Associate

Nomura; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Nomura, based in New York, seeks an Associate to manage operational client relationships within US Client Service Group (CSG). The role focuses on connecting clients with Nomura’s capabilities, supporting post-trade operations, and delivering a consistent service experience across teams.

The candidate will collaborate with Sales, SRM Front Office, and Operations to ensure client needs are met, monitor lifecycle events, and prepare high-quality materials for meetings.

Qualifications

• Three+ years of experience in financial services, focused on operations, post-trade services, or client relationships.
• Strong knowledge of post-trade operations, settlement, and reconciliation.
• Familiarity with regulatory frameworks affecting client operations.
• Excellent written and verbal communication skills.
• Ability to identify risks and communicate them clearly across teams.

Responsibilities

• Partner with Sales, Front Office Client Account Management, Operations and other functions to support client relationships.
• Maintain regular client communications to ensure best-in-class service.
• Coordinate across functions to meet client needs.
• Monitor post-trade processes and resolve issues for key clients.
• Prepare client materials for meetings and client requests.
• Summarise client metrics with Business Transformation for MI.
• Lead meetings and projects to improve service delivery and technology alignment.
• Develop understanding of vendor solutions relevant to operational service delivery.
• Assist clients on applying AI tools in post-trade operations.

Skills

Financial services knowledge

Post-trade operations

Regulatory knowledge

Client query management

Written and verbal communication

Risk and controls

Technology & AI awareness

Job description

Nomura, based in New York, seeks an Associate to manage operational client relationships within US Client Service Group (CSG). The role focuses on connecting clients with Nomura’s capabilities, supporting post-trade operations, and delivering a consistent service experience across teams.

The candidate will collaborate with Sales, SRM Front Office, and Operations to ensure client needs are met, monitor lifecycle events, and prepare high-quality materials for meetings.