Strategic Client Manager — Premier Market (Remote)

Guardian Life; Lansing (MI); Remote; USD 55,000 - 90,000; Full time

Job summary

Guardian Life seeks a Client Manager, Premier Market to serve as the main contact for escalated service and relationship management for planholders and brokers. You will drive client satisfaction, persistency, growth, and profitability by managing accounts and partnering with sales to align strategies.

The role requires strong analytical and consultative selling skills, ability to work in a remote setting, and experience with industry products such as Worksite, LTD, and dental coverage.

Qualifications

• BA or BS degree preferred or equivalent work experience
• Minimum of 3 years of group insurance experience servicing accounts and/or account management
• Strong customer service acumen
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
• Ability to leverage sales enablement technology, training, and tools with proficiency in key technology platforms (PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce)
• Ability to operate in a virtual environment and effectively build rapport virtually
• Ability to adapt to changes in a fast paced and dynamic environment
• Depth of experience and knowledge of industry products and processes (Worksite, LTD, Dental, absence management, enrollment, experience rating, dental network analysis)
• Consultative Selling Skills and the ability to influence and persuade
• Virtual communication, presentation, consultative selling, and relationship building skills
• Team player with ability to build relationships across internal/external stakeholders
• Ability to collaborate across internal teams including collaborative selling
• Strategic and critical thinking and basic math skills
• Openness to change and execution of new strategies/tactics to drive results for brokers
• Ability to exercise sound judgment and deal with conflict
• Exude confidence and positive attitude
• Advanced organizational and time management skills
• Must achieve required industry licensing within 90 days of hire and maintain license through Continuing Education

Responsibilities

• Assume overall responsibility for managing planholder/client accounts for Premier brokers (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
• Build strong relationships with clients and brokers/consultants through in-market presence
• Work closely with the respective sales representative to gain their buy-in for the account management strategy and position
• Strategically manage the lifecycle of a client to develop the right solutions to their benefit needs
• Balance the needs of the client with those of the business
• Achieve yearly financial growth & persistency goals

Skills

Client relationship management

Analytical thinking

Consultative selling

Virtual communication

Team collaboration

Problem solving

Adaptability

Strategic thinking

Renewal decision support

Education

BA or BS degree preferred

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Microsoft Teams

Concur

Tableau

Salesforce

Job description

Guardian Life seeks a Client Manager, Premier Market to serve as the main contact for escalated service and relationship management for planholders and brokers. You will drive client satisfaction, persistency, growth, and profitability by managing accounts and partnering with sales to align strategies.

The role requires strong analytical and consultative selling skills, ability to work in a remote setting, and experience with industry products such as Worksite, LTD, and dental coverage.