Remote Client Growth Manager - Premier Market

The Guardian Life Insurance Company of America; Denver (CO); Remote; USD 50,000 - 82,000; Full time

Job summary

Guardian Life Insurance Company of America seeks a Client Manager Associate, Premier Market to grow a select book of business for groups under 100 lives. You will advise brokers and plan holders, deliver renewal options, analyze utilization trends, and coordinate with underwriting and service teams to expand relationships and ensure client satisfaction.

The role emphasizes relationship management, customer focus, and a consultative approach with strong knowledge of group insurance products.

Qualifications

• Strong relationship management experience with external clients, brokers, producers, or partners.
• Excellent written and verbal communication to convey renewal strategies, plan options, pricing, and coverage.
• Strong customer service, consultative, negotiation, persuasion, and influencing skills.
• Analytical and problem‑solving abilities to interpret experience reports, utilization trends, pricing analysis, and plan design options.
• Working knowledge of group insurance products, contracts, services, financing methods, and underwriting principles.
• Ability to build collaborative relationships across clients, brokers, sales teams, underwriting, service, and claims.
• Strong planning, organizational, and time management skills to manage multiple priorities.
• Accountability and commitment to persistency, retention, and growth goals.
• Ability to obtain industry licenses within 90 days of hire and maintain through CE requirements.

Responsibilities

• Manage an assigned book of business for groups with fewer than 100 enrolled lives, focusing on retention, profitability, and growth.
• Build and maintain strong relationships with brokers, producers, and plan holders as a trusted partner.
• Deliver renewal recommendations, alternative plan options, and add‑issue quotes to clients and brokers.
• Review experience and utilization reports to support renewal and retention decisions.
• Identify opportunities to expand client relationships through additional products and coverage solutions.
• Leverage Salesforce reporting to evaluate book performance and growth opportunities.
• Collaborate with Sales Representatives to support renewal strategies and cross‑sell initiatives.
• Negotiate with underwriting partners for favorable renewal results and rate relief.
• Develop and present alternative plan options aligned with client needs.
• Coordinate with Underwriting, Sales Support, Service, and Claims for a seamless experience.
• Serve as a subject matter expert on Guardian products, systems, and workflows.
• Obtain required licenses within 90 days and maintain through CE.

Skills

Relationship management

Communication skills

Customer service

Analytical skills

Insurance knowledge

Negotiation

Cross-functional collaboration

Plan design options

Education

Bachelor's degree

Tools

Salesforce

GCRS

Siebel

CPS

Phoenix

Business Objects

Excel

PowerPoint

Outlook

Job description

Guardian Life Insurance Company of America seeks a Client Manager Associate, Premier Market to grow a select book of business for groups under 100 lives. You will advise brokers and plan holders, deliver renewal options, analyze utilization trends, and coordinate with underwriting and service teams to expand relationships and ensure client satisfaction.

The role emphasizes relationship management, customer focus, and a consultative approach with strong knowledge of group insurance products.