Associate Director, Client Strategy

The Office of Experience; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

The Office of Experience (OX) seeks an Associate Director, Client Strategy to steward client relationships, define strategic direction, and drive profitable outcomes. You will lead multi-disciplinary teams to keep projects on strategy, budget, and schedule, while identifying new opportunities to grow accounts.

Reporting to the Senior Director, Client Strategy, you’ll be the client’s agency proxy, translating brand priorities into actionable plans and collaborating across disciplines to deliver

Qualifications

• 6+ years of experience in a strategic or client services role in a professional services, agency or consulting environment.
• Experience managing account financials, including budgets, forecasting, and profitability.
• Understanding of omnichannel marketing, eCommerce and emergent technologies to drive outcomes for B2B and B2C businesses and brands.
• Strong client management and collaboration skills, with the ability to build trusted relationships and consult on opportunities and engagements.
• Strong oral and written communication and presentation skills.

Responsibilities

• Co-manage a portfolio of accounts and multi-disciplinary teams with a focus on building a deep understanding of each client’s business to guide strategic decisions.
• Identify growth opportunities within existing accounts and partner in translating them into actionable strategies and scoped work.
• Brief internal teams on the client’s business and the goals of each project.
• Collaborate with cross-functional teams to develop strategically sound and sufficiently detailed scopes of work, proposals and project briefs, and to ensure that client efforts deliver on time, on budget and on strategy.
• Consult with clients on opportunities, approaches and solutions, partnering with discipline leads to bring the right expertise to the table.
• Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment.
• Support management of client financial projections and oversee account growth and profitability.
• Other duties as assigned by your manager

Skills

6+ years experience in strategic or g‬

Job description

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

The Associate Director, Client Strategy is a key role in the organization with the ability to steward and support your clients’ businesses as if they are your own. As Associate Director, Client Strategy, you'll manage day-to-day client relationships and define the strategic direction of projects, ensuring the successful delivery of work while identifying new opportunities to grow existing accounts. You'll lead strategic account planning that drives revenue and profitability for OX, and you'll direct multi-disciplinary teams to keep projects on strategy, on budget, and on time. Partnering with a Director or Senior Director, you'll act as the client's proxy within the agency, bringing a deep understanding of the client's brand, business and priorities to every discussion. The Associate Director, Client Strategy reports directly to the Senior Director, Client Strategy.

Responsibilities & Duties

• Co-manage a portfolio of accounts and multi-disciplinary teams with a focus on building a deep understanding of each client’s business to guide strategic decisions
• Identify growth opportunities within existing accounts and partner in translating them into actionable strategies and scoped work
• Brief internal teams on the client’s business and the goals of each project
• Collaborate with cross-functional teams to develop strategically sound and sufficiently detailed scopes of work, proposals and project briefs, and to ensure that client efforts deliver on time, on budget and on strategy
• Consult with clients on opportunities, approaches and solutions, partnering with discipline leads to bring the right expertise to the table
• Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment
• Support management of client financial projections and oversee account growth and profitability
• Other duties as assigned by your manager

Required Experience

• 6+ years of experience in a strategic or client services role in a professional services, agency or consulting environment
• Experience managing account financials, including budgets, forecasting, and profitability
• Understanding of the principles and practices of omnichannel marketing, eCommerce and emergent technologies to drive outcomes for B2B and B2C businesses and brands
• Strong client management and collaboration skills, with the ability to build trusted relationships and consult on opportunities and engagements
• Strong oral and written communication and presentation skills

Location

• Chicago / Remote with the ability to work in-person as needed