Enterprise Client Growth & Success Leader — Remote

Twin Health; United States; Remote; USD 130,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation

Remote/global team

Equity participation

Unlimited vacation

Parental leave

Healthcare coverage

401k plan

Job summary

Twin Health, based in the United States, is seeking a Senior Manager, Client Growth & Success to lead strategic partnerships with mid-sized enterprise clients. You will drive adoption, outcomes, and long-term value while aligning cross-functional teams to client goals.

The role focuses on managing complex client relationships, delivering data-driven recommendations, and ensuring renewals and expansions across a growing portfolio. This is a remote, US-based opportunity with travel as needed.

Qualifications

• 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
• Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups.
• Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value.
• Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders.
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.

Responsibilities

• Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity.
• Build and maintain trusted, strategic relationships with executive, HR, benefits, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success.
• Navigate complex enterprise organizations and align internally divergent stakeholder priorities within those organizations.
• Develop deep expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client.
• Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction.
• Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals.
• Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success.
• Drive momentum and decision-making with clients who default to caution or delay, without damaging the relationship, proactively bringing recommendations and next steps rather than waiting for the client to initiate.
• Influence adoption across multidisciplinary stakeholder groups by aligning HR, benefits, clinical, operational, financial, and member experience objectives.
• Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and reference opportunities.

Skills

Relationship management

Executive influencing

Communication

Presentation

Job description

Twin Health, based in the United States, is seeking a Senior Manager, Client Growth & Success to lead strategic partnerships with mid-sized enterprise clients. You will drive adoption, outcomes, and long-term value while aligning cross-functional teams to client goals.

The role focuses on managing complex client relationships, delivering data-driven recommendations, and ensuring renewals and expansions across a growing portfolio. This is a remote, US-based opportunity with travel as needed.