Strategic Client Experience Leader

U.S. Bank; Gresham (OR); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank in the United States is seeking a client management professional to strengthen relationships with assigned accounts and support operational excellence from day one.

You will interact across departments to implement standards, contribute to strategic reviews, and drive process improvements while maintaining high client satisfaction. The role requires a bachelor's degree or equivalent experience and 4–7 years in client management, with strong communication and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–7 years of client management experience.
• Knowledge of business, financials, products/services and market.
• Strong relationship-building and selling capabilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Builds and maintains long-term relationships with client accounts.
• Interacts with clients and other departments to improve standards and support client needs.
• Contributes to strategic plans and reviews; implements performance standards.
• Makes recommendations for process improvements and communicates them to clients.
• Provides training to clients as needed; exercises sound judgment with positive operational impact.

Skills

Relationship building

Selling skills

Problem solving

Communication skills

Multi-tasking

Presentation skills

Project management

Operations knowledge

Dispute resolution

Education

Bachelor's degree

Job description

U.S. Bank in the United States is seeking a client management professional to strengthen relationships with assigned accounts and support operational excellence from day one.

You will interact across departments to implement standards, contribute to strategic reviews, and drive process improvements while maintaining high client satisfaction. The role requires a bachelor's degree or equivalent experience and 4–7 years in client management, with strong communication and problem-solving skills.