Strategic Client Experience Director

Stream Companies; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Stream Companies in the United States is seeking a Director of Client Strategy to lead high-impact client engagements in a fast-paced agency environment. You will build strong client relationships, translate objectives into project briefs, and collaborate with creative, media, and analytics teams to drive results.

This role requires 5–7 years in an advertising or marketing agency, experience with traditional and digital media, and the ability to present to senior automotive decision makers.

Qualifications

• Bachelor’s Degree in Business or Communications/Advertising preferred.
• 5–7 years’ experience at advertising or marketing agency.
• Traditional and digital media experience and holistic planning.
• Healthcare and multi-unit home services experience required.
• Experience presenting to senior automotive decision makers.
• Proficient in Excel, Word and PowerPoint.
• Ability to read campaign analytics across platforms and report insights.
• Ability to articulate media recommendations with cross-functional teams.
• Experience with social media marketing (Facebook, Twitter, Instagram).

Responsibilities

• Develop and build strong client relationships; communicate needs, status, KPIs, and opportunities.
• Travel to client locations as needed.
• Develop strategic recommendations for assigned clients.
• Present strategic recommendations to clients.
• Own the client and align team to deliver on scope.
• Collaborate with creative and project teams to prep briefs and translate objectives.
• Manage digital, print, social, mobile, broadcast, and promo campaigns.
• Prepare budget tracking and reporting for profitability and costs.
• Create marketing plans and project calendars to support initiatives.
• Write proposals and RFPs, develop PowerPoint presentations, present ideas.
• Research competitors to understand client needs and strategies.
• Review clients CRM when needed.
• Facilitate and interpret marketing research (focus groups, surveys, secondary reports).
• Develop budgets and manage vendor/internal scoping for RFPs.
• Provide campaign reports and insights from multiple sources.
• Manage email and direct mail campaigns (acquisition, engagement, retention).

Skills

Relationship building

Strategic planning

Client communication

Presentation skills

Project management

Analytical thinking

Team collaboration

Education

Bachelor's Degree in Business or Communications/Advertising

Tools

Microsoft Office

Job description

Stream Companies in the United States is seeking a Director of Client Strategy to lead high-impact client engagements in a fast-paced agency environment. You will build strong client relationships, translate objectives into project briefs, and collaborate with creative, media, and analytics teams to drive results.

This role requires 5–7 years in an advertising or marketing agency, experience with traditional and digital media, and the ability to present to senior automotive decision makers.