Strategic Client Engagement Manager - Ad Tech

Mediaocean; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Flexible schedule

Comprehensive benefits

401(k) with company match

HSA contributions

Job summary

Mediaocean in New York City or Chicago is seeking a Customer Engagement Manager to drive customer adoption and satisfaction, leveraging consulting skills to identify efficiencies and maximize value from Mediaocean software. You will build strong relationships with users through collaboration and delivering results.

Responsibilities include guiding workflows, coordinating account plans, and identifying cross-sell opportunities while maintaining stakeholder communication and proactive risk

Qualifications

• 5+ years in advertising or agency environment.
• 5+ years in a client-facing role with strong communication.
• Detailed knowledge of linear advertising space.
• Experience with Mediaocean applications preferred.
• Ability to manage competing priorities cross-functionally.

Responsibilities

• Provide expertise on customer processes and workflows for assigned book.
• Execute account plans to drive growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to address business needs and gather feedback.
• Identify cross-sell and upsell opportunities with Mediaocean Sales Team.
• Build partnerships with customer contacts including media and finance leads.
• Communicate product feedback to Mediaocean teams.
• Mitigate escalations with proactive, solution-based actions.
• Schedule work to meet targets and report outcomes to stakeholders.
• Advocate best practices to improve customer experience.
• Expand knowledge of Mediaocean solutions.

Skills

Client facing communications

Cross-functional collaboration

Analytical skills

Attention to detail

Negotiation

Tools

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Job description

Mediaocean in New York City or Chicago is seeking a Customer Engagement Manager to drive customer adoption and satisfaction, leveraging consulting skills to identify efficiencies and maximize value from Mediaocean software. You will build strong relationships with users through collaboration and delivering results.

Responsibilities include guiding workflows, coordinating account plans, and identifying cross-sell opportunities while maintaining stakeholder communication and proactive risk