CE Account Manager

Mediaocean; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

PTO and holidays

Full benefits

401(k) with company match

Company HSA contribution

Wellness programs

Job summary

Mediaocean in New York City or Chicago seeks a Customer Engagement Manager to drive customer adoption and satisfaction. You will use consulting skills to uncover efficiency opportunities, build strong relationships, and ensure customers realize the full value of our Mediaocean software solutions.

Responsibilities include guiding account plans, conducting regular meetings with end users, and collaborating with Sales to identify cross-sell opportunities while maintaining high standards of

Qualifications

• 5+ years in advertising agency or advertising industry experience.
• Excellent written and verbal communication with multiple stakeholders.
• Proven ability to drive adoption and manage customer relationships.
• Experience with CRM and collaboration tools is a plus.

Responsibilities

• Provide expertise in customer processes and workflows for assigned accounts.
• Execute a coordinated account plan to drive growth and adoption of Mediaocean solutions.
• Maintain regular customer meetings to consult end users and address business needs.
• Identify cross-sell and up-sell opportunities for the Sales team.
• Establish partnerships with customer contacts across media and finance leads.
• Communicate product feedback and risks to the Mediaocean team.
• Prioritize work to meet targets and report actions and outcomes.
• Advocate best practices to enhance customer experience and value of Mediaocean solutions.
• Expand knowledge of Mediaocean products and industry practices.

Skills

Communication skills

Advertising industry experience

Client facing

Prioritization

Cross-functional collaboration

Tools

Excel

PowerPoint

SharePoint

Salesforce

Zendesk

Jira

Smartsheet

Job description

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Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

What You Will Do:

As a Customer Engagement Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results.

Responsibilities will include:

• Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
• Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
• Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
• Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
• Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
• Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
• Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

Who You Are:

• 5+ years advertising agency experience or advertising industry experience
• 5+ years client facing role with impeccable communication skills
• Detailed knowledge of linear advertising space, buying experience with Local TV, Radio or National medias required
• Prior experience with Mediaocean applications preferred
• Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
• Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
• Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
• Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus

Why Mediaocean?

• Work-Life Balance:Open Paid Time Off (PTO),Flexible schedule,Company holidays,12 weeks of paid parental leave (after 6 months of employment)
• Total Rewards:Competitive salary,Full benefits package starting on your first day,Referral bonuses,Recognition awards,401(k) with company match,Company HSA contribution up to $2,400
• Comprehensive Benefits:Medical/Dental/Vision/Pharmacy,Health Savings Account (HSA)/Flexible Spending Account (FSA),Mental health support,Life & Disability insurance,Family planning & fertility benefits,Pet insurance,Legal & ID theft protection,Retirement planning,Medicare assistance,Employee Assistance Program (EAP), Professional training/Tuition reimbursement
• Wellness Focus:Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture:Professional development with a dedicated Talent Development team,Employee Resource Groups (ERGs),Philanthropy & awareness programs,Mentorship programs, In-office and virtual events & celebrations,Various volunteer & donation opportunities, Innovative and collaborative work environment
• For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunchesin-officetwice a week

Our budgeted compensation range for this opportunity is $90,000 - $100,000, commensurate with experience and skills. This position is open to candidates in the Chicago or New York City areas who are able to work from the office up to three days per week, or as business needs require.

Mediaoceanrecognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns.Mediaoceanis committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.