Strategic Client Account Manager — Physician Billing

California Medical Business Services; Arcadia (CA); Hybrid; USD 72,000 - 85,000; Full time

Job summary

California Medical Business Services in Arcadia, CA, seeks a Client Account Manager for a full-time, hybrid role at our office. The position offers a 40-hour work week with a competitive pay range and exempt status.

You will act as the primary operational liaison between CMBS and assigned clients, ensuring timely, accurate support and strong client relationships while monitoring revenue cycle performance and orchestrating internal follow-up.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Develop and maintain strong, professional relationships with physicians, administrators, office managers, and other client representatives.
• Conduct regularly scheduled client meetings to review financial performance, operational concerns, outstanding issues, and opportunities for improvement.
• Prepare for client meetings by reviewing relevant reports, trends, denials, A/R, collections, charge activity, payer issues, and other key performance indicators.
• Provide clear explanations of revenue cycle performance and identify significant trends, risks, and areas requiring attention.
• Maintain current knowledge of each client’s locations, providers, services, billing workflows, payer participation, and operational structure.
• Coordinate client requests and ensure appropriate follow-up by internal CMBS departments.
• Track outstanding client issues through resolution and provide timely status updates.
• Escalate significant financial, operational, compliance, payer, or service concerns to the Revenue Cycle Director or other appropriate leadership.
• Identify barriers affecting clean claim submission, payment, reimbursement, or client satisfaction and collaborate with internal teams to develop solutions.
• Monitor client A/R performance, aging, denials, payment trends, charge lag, bad debt, and other key revenue cycle indicators.
• Review significant payer issues, underpayments, denials, authorization trends, or reimbursement concerns and coordinate resolution with the appropriate department.
• Collaborate with Billing, Coding, Credentialing, Payer Engagement, Data Entry, Payment Posting, Applications, and other departments to address client needs.
• Communicate changes in client operations, provider schedules, practice locations, contracts, services, or workflows to the appropriate internal departments.

Job description

California Medical Business Services in Arcadia, CA, seeks a Client Account Manager for a full-time, hybrid role at our office. The position offers a 40-hour work week with a competitive pay range and exempt status.

You will act as the primary operational liaison between CMBS and assigned clients, ensuring timely, accurate support and strong client relationships while monitoring revenue cycle performance and orchestrating internal follow-up.