Client Account Manager - Physician Billing

California Medical Business Services; Arcadia (CA); Hybrid; USD 72,000 - 85,000; Full time

Job summary

California Medical Business Services in Arcadia, CA, seeks a Client Account Manager for a full-time, hybrid role at our office. The position offers a 40-hour work week with a competitive pay range and exempt status.

You will act as the primary operational liaison between CMBS and assigned clients, ensuring timely, accurate support and strong client relationships while monitoring revenue cycle performance and orchestrating internal follow-up.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Develop and maintain strong, professional relationships with physicians, administrators, office managers, and other client representatives.
• Conduct regularly scheduled client meetings to review financial performance, operational concerns, outstanding issues, and opportunities for improvement.
• Prepare for client meetings by reviewing relevant reports, trends, denials, A/R, collections, charge activity, payer issues, and other key performance indicators.
• Provide clear explanations of revenue cycle performance and identify significant trends, risks, and areas requiring attention.
• Maintain current knowledge of each client’s locations, providers, services, billing workflows, payer participation, and operational structure.
• Coordinate client requests and ensure appropriate follow-up by internal CMBS departments.
• Track outstanding client issues through resolution and provide timely status updates.
• Escalate significant financial, operational, compliance, payer, or service concerns to the Revenue Cycle Director or other appropriate leadership.
• Identify barriers affecting clean claim submission, payment, reimbursement, or client satisfaction and collaborate with internal teams to develop solutions.
• Monitor client A/R performance, aging, denials, payment trends, charge lag, bad debt, and other key revenue cycle indicators.
• Review significant payer issues, underpayments, denials, authorization trends, or reimbursement concerns and coordinate resolution with the appropriate department.
• Collaborate with Billing, Coding, Credentialing, Payer Engagement, Data Entry, Payment Posting, Applications, and other departments to address client needs.
• Communicate changes in client operations, provider schedules, practice locations, contracts, services, or workflows to the appropriate internal departments.

Job description

Know the numbers. Know the client. Know what to do next.If you’re a proactive A/R professional who thrives on solving problems, building relationships, and driving results, we want to hear from you.

We have an excellent opportunity available now as a Client Account Manager! Huntington-Hill Imaging Center (California Medical Business Services is dedicated to improving medical practices through the use of innovative technologies, strategic partnerships, and years of industry experience. Our efforts are directed toward providing quality patient care in the Radiology field. Our team consists of Board Certified Radiologists, Medical Administrators, Technologists, Billing and Scheduling staff, and Patient Support staff.

This full-timeClient Account Managerposition will have a 40 hour/week, and is located at our business office in Arcadia, CA. This position offers a hybrid schedule. Occasional weekend work may be required for special projects

Pay Range

$72,000-$85,000/year

FLSA Status:

Exempt

In this vital role you will serve as the primary operational liaison between CMBS and assigned clients. This position is responsible for maintaining strong client relationships, monitoring revenue cycle performance, identifying and resolving operational issues, coordinating internal follow-up, and ensuring clients receive timely, accurate, and professional support.

The Client Account Manager is expected to understand each assigned client’s business, financial performance, workflows, payer mix, and operational priorities in order to proactively identify risks, opportunities, and areas for improvement.

What You Will Do:

• Serve as the primary point of contact for assigned clients.
• Develop and maintain strong, professional relationships with physicians, administrators, office managers, and other client representatives.
• Conduct regularly scheduled client meetings to review financial performance, operational concerns, outstanding issues, and opportunities for improvement.
• Prepare for client meetings by reviewing relevant reports, trends, denials, A/R, collections, charge activity, payer issues, and other key performance indicators.
• Provide clear explanations of revenue cycle performance and identify significant trends, risks, and areas requiring attention.
• Maintain current knowledge of each client’s locations, providers, services, billing workflows, payer participation, and operational structure.
• Coordinate client requests and ensure appropriate follow-up by internal CMBS departments.
• Track outstanding client issues through resolution and provide timely status updates.
• Escalate significant financial, operational, compliance, payer, or service concerns to the Revenue Cycle Director or other appropriate leadership.
• Identify barriers affecting clean claim submission, payment, reimbursement, or client satisfaction and collaborate with internal teams to develop solutions.
• Monitor client A/R performance, aging, denials, payment trends, charge lag, bad debt, and other key revenue cycle indicators.
• Review significant payer issues, underpayments, denials, authorization trends, or reimbursement concerns and coordinate resolution with the appropriate department.
• Collaborate with Billing, Coding, Credentialing, Payer Engagement, Data Entry, Payment Posting, Applications, and other departments to address client needs.
• Communicate changes in client operations, provider schedules, practice locations, contracts, services, or workflows to the appropriate internal departments.
• Ensure client-specific billing instructions, exceptions, and