Strategic Client Account Manager (Hybrid)

InnoSource Inc.; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Hybrid schedule (3 days in office/2 at

work from home

Job summary

InnoSource Inc. in Tempe, AZ seeks a professional in a customer service and account management role with a strong work-life balance. You’ll be the go-to contact for B2B customers, owning the shipping process and managing multiple accounts.

You will build productive partnerships, resolve questions quickly, and partner with internal teams to meet deadlines. The position offers a hybrid schedule (3 days in office / 2 days remote) with medical, dental, and life insurance.

Qualifications

• 1–3 years of applicable experience in customer service, office administration, logistics, distribution, etc.
• High School Diploma or GED required; college experience preferred.
• Proven track record of managing business-to-business customer relationships.
• Experience with SAP and Salesforce is preferred but not required; training provided.

Responsibilities

• Be the single point of contact to provide consistent and positive customer experiences, managing customer accounts and the shipping process.
• Develop productive partnerships and build trust through each interaction in an account management capacity.
• Have authority to make decisions to drive customer satisfaction and act as investigator for questions or issues.
• Most communications are via email; phone calls occur based on customer preference/urgency.

Skills

B2B relationships

Time management

Communication

MS Office (Outlook, Excel)

Education

High School Diploma or GED

College experience preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

InnoSource Inc. in Tempe, AZ seeks a professional in a customer service and account management role with a strong work-life balance. You’ll be the go-to contact for B2B customers, owning the shipping process and managing multiple accounts.

You will build productive partnerships, resolve questions quickly, and partner with internal teams to meet deadlines. The position offers a hybrid schedule (3 days in office / 2 days remote) with medical, dental, and life insurance.