B2B Customer Account Lead | Hybrid & Growth Opportunities

InnoSource Inc.; Dublin (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Casual work environment

Hybrid schedule

3 days in office/2 days WFH

Job summary

InnoSource Inc. in Dublin, OH is seeking a professional for a customer service and account management role that emphasizes strong business-to-business relationships and reliable, client-focused support.

You will own the shipping process, manage accounts, and strive to exceed expectations in a fast-paced environment. The position offers a hybrid schedule (3 days in office, 2 days work from home), competitive hourly pay, and benefits including medical, dental, and life insurance.

Qualifications

• 1-3 years of experience in customer service or related roles.
• High school diploma or GED required; college experience preferred.
• Experience managing business-to-business relationships and deadlines.
• Basic familiarity with SAP or Salesforce; training provided.

Responsibilities

• Single point of contact to provide consistent customer experiences.
• Manage customer accounts and own the shipping process.
• Develop partnerships and build trust in an account management capacity.
• Make decisions to drive customer satisfaction and investigate inquiries.
• Communicate primarily by email with phone as needed.

Skills

Customer service

Time management

Communication

CRM familiarity

Education

High school diploma or GED

College experience preferred

Tools

SAP

Salesforce

Outlook

Excel

Job description

InnoSource Inc. in Dublin, OH is seeking a professional for a customer service and account management role that emphasizes strong business-to-business relationships and reliable, client-focused support.

You will own the shipping process, manage accounts, and strive to exceed expectations in a fast-paced environment. The position offers a hybrid schedule (3 days in office, 2 days work from home), competitive hourly pay, and benefits including medical, dental, and life insurance.