Strategic Capacity Coordinator

PLS Logistics; Nashville, Northern (TN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PLS Logistics in Nashville seeks a Strategic Capacity Coordinator to build and maintain carrier relationships, source new carriers, and negotiate rates for reliable, cost-efficient transportation. You will oversee load coverage, execution, and compliance while collaborating with sales and operations to meet customer expectations.

The role emphasizes leadership of a carrier sales team, ongoing training, and market analysis to optimize margins and service quality in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 4+ years in freight brokerage, carrier sales, or logistics.
• Strong negotiation, communication, and relationship skills.
• Thrives in fast-paced, competitive sales environments.
• Proficient with TMS and MS Office.

Responsibilities

• Carrier Sourcing & Relationship Management: identify, qualify, onboard carriers to grow network.
• Negotiation & Pricing: negotiate rates for cost-effective transport while maintaining service quality.
• Load Coverage & Execution: match capacity with high-volume freight and ensure on-time delivery.
• Operations Support: collaborate with sales/ops for seamless load execution and compliance.
• Supervisor: lead and mentor carrier sales reps and monitor performance and margins.

Skills

Carrier sourcing

Negotiation

Relationship management

TMS proficiency

Communication

Team leadership

Problem solving

Education

Bachelor’s degree in Business or related field

Tools

TMS platforms

Microsoft Office

Job description

Overview

As a Strategic Capacity Coordinator, you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable, cost-effective transportation solutions for our customers. The goal will be to match capacity with our high volume committed capacity lanes. This role is vital, where success depends on developing a trusted carrier network, negotiating competitive rates, and ensuring service excellence.

Responsibilities

• Carrier Sourcing & Relationship Management
• Identify, qualify, and onboard new carriers to expand the company’s transportation network.
• Develop long-term relationships with carriers to improve capacity reliability and service.
• Maintain daily communication with carriers regarding availability, load opportunities, and market trends.
• Negotiation & Pricing
• Negotiate rates with carriers to secure cost-effective transportation while ensuring service quality.
• Monitor market conditions to provide competitive pricing and maintain margins.
• Work closely with the brokerage team to balance customer expectations with carrier capabilities.
• Load Coverage & Execution
• Match available carrier capacity with high volume customer freight requirements.
• Ensure all loads are properly assigned, tracked, and delivered on time.
• Resolve service failures, delays, or disputes in a timely and professional manner.
• Operations Support
• Collaborate with customer sales and operations teams to ensure seamless load execution.
• Manage carrier compliance, including insurance, safety ratings, and onboarding requirements.
• Use TMS (Transportation Management Systems) and other digital tools to manage load activity and documentation.
• Supervisor
• Lead and mentor a team of carrier sales representatives to achieve individual and team performance goals.
• Provide training, coaching, and ongoing development to improve negotiation, carrier management, and operational efficiency.
• Monitor team activity, load coverage, and margin performance to ensure adherence to company objectives.
• Conduct regular performance reviews and provide constructive feedback to support career growth.
• Assist in developing team strategies for carrier procurement, market expansion, and customer satisfaction.
• Serve as the point of escalation for complex service issues or carrier disputes.
• Collaborate with leadership to recruit, onboard, and retain high-performing sales talent

Qualifications

• Qualifications
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Prior experience in freight brokerage, carrier sales, or logistics for at least 4 years.
• Strong negotiation, communication, and relationship-building skills.
• Ability to thrive in a fast-paced, competitive sales environment.
• Proficiency in Microsoft Office Suite and familiarity with TMS platforms.
• Strong problem-solving skills with a customer-first mindset.
• Success Traits
• Results-driven and motivated by achieving sales goals.
• Ability to quickly adapt to changing market conditions.
• Persistent, proactive, and resilient under pressure.
• Team player with the ability to work independently.