Senior Enterprise Call Center Account Manager

MCI; Las Cruces (NM); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth Opportunities

Paid Training

Fun Work Environment

Casual Dress Code

Job summary

MCI is seeking an experienced Call Center Client Account Manager III in Las Cruces, NM. This senior-level position involves overseeing client relationships and service delivery in complex business process outsourcing accounts.

The successful candidate will manage strategic planning and client interactions while ensuring exceptional service delivery and process improvements. Strong communication and problem-solving skills are essential, along with a minimum of 10 years of relevant experience.

Qualifications

• 10+ years of experience required.
• Ability to learn customer service software applications.
• Experience in managing complex business processes.

Responsibilities

• Manage day-to-day client relationships.
• Strategic planning and process creation.
• Develop client scorecards and conduct business reviews.

Skills

Communication skills

Problem-solving

Analytical ability

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer service software applications

Job description

MCI is seeking an experienced Call Center Client Account Manager III in Las Cruces, NM. This senior-level position involves overseeing client relationships and service delivery in complex business process outsourcing accounts.

The successful candidate will manage strategic planning and client interactions while ensuring exceptional service delivery and process improvements. Strong communication and problem-solving skills are essential, along with a minimum of 10 years of relevant experience.